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Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Tax-free shopping

Many of our stores offer student discounts - see our offers page on the website. Student discounts sit with the discretion of the individual retailers, for more information ask in-store for details or check out the NUS website for a list of UK retailers who offer student discount.

Remember to bring along a proof of Student ID!

Shopping in the centre

Please note that the following are not permitted in the centre or in our car parks:

  • Skateboards
  • Bikes
  • Smoking
  • Dogs (only assistance dogs are permitted)

Health and safety

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Drones

You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it!We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

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