Free Wi-Fi

Stay connected wherever you are! Here at intu Watford we offer FREE Wi-Fi to all shoppers. 

Free Mobile Phone Charging

We have three mobile phone charging units throughout the centre offering you 30 minutes of charging absolutely free! You can find them on the lower mall next to the toilets by Zara, and on the upper mall outside Next and Ed's Diner.


For your convenience these can be found on the following locations:

Lower Mall
• Opposite Beaverbrooks
• Between Next and Lipsy
• Outside John Lewis
• Next to BB’s Coffee & Muffin’s

Upper Mall
• Between John Lewis and WHSmith
• Between Yours Clothing and Schuh
• Outside Next


Our clean, spacious toilets (and disabled toilets) can be found on the lower mall near Zara. We also have toilets on the upper mall next to the extension, which includes a Changing Places.

Cash machines

You can find cash dispensers in the following locations:

Lower Mall:
• Next to The Perfume Shop
• Opposite Flying Tiger

Upper Mall:
• Next to the lifts to Queens Car park (in between Yours & Schuh)

Car wash

The Car Wash Co are now at the centre providing market leading car washing and valeting, using waterless technology and Auto Glym products. Services start from only £7.95.

You can find their dedicated car wash spaces in Kings, Queens and Palace car parks (all on Level 2). Simply pop your car in to a space, let the staff know which service you need and then return to a beautifully clean car after you've done your shopping! There's also a customer lounge waiting area in Kings and Queens.

For any questions, concerns or queries please contact The Car Wash Co. directly using the contact details below

Tel: 08443 352001

Amazon Lockers

Amazon lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

To start using the service, you will need to log into your account at where the locker address will be added to your address book. Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

The amazon locker locations are open during our normal trading hours only; 9am to 6pm Monday-Wednesday and Friday, 9am to 9pm on Thursdays, Saturday 9am to 7pm, and Sundays 11am to 5pm. There are two locker locations at intu Watford. One set of the lockers are located on the Lower Mall, in the entrance corridor between BB's Muffins and WHSmith. The other set of lockers can be found above Next on the upper mall, towards the pedestrian entrance lobby for Palace car park level one. For more information on Amazon Locker visit their homepage at


Here at intu Watford we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these on the lower mall near Zara, we also have a Changing Places toilet on the upper mall next to Panacea.

Sensory aids

You can find information about our induction loop on the information centre desk.

Disabled parking spaces

We have 59 spaces reserved especially for disabled shoppers across our 4 car parks. Most are sites within easy reach of the main entrances. Please ensure you have a valid disabled badge on display when parking in one of our disabled spaces. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.


Manual wheelchairs can be hired for free at the customer service desk within the centre. A £20 deposit or driving licence/car keys is required.

There are Shopmobility facilities in the town centre. You can access Shopmobility on the ground floor of Church car park, adjacent to the disabled parking area. Wheelchairs and other mobility options are available free of charge and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters. Mobility solutions and bus cards are also available for sale.

For more information on the Shopmobility service, or to book in advance, please call 01923 211020 or email

Opening hours:

Monday - Saturday 10:00am - 5:00pm
Sunday 11:00am - 5:00pm

Equipment must be returned 30 mins prior to closing time.

*Please note that a form of identification with the applicant’s current address is required when registering for membership and when hiring equipment for a one off visit. Please contact a member of the team on 01923 211020 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.

Shopping in the centre

Please note that the following are not permitted in the centre or in our car parks:

  • Skateboards
  • Scooters
  • Trainers with wheels 
  • Bikes
  • Smoking
  • Dogs (only assistance dogs are permitted)