Manual wheelchairs can be hired for free at the customer service desk on the Lower Mall. We will ask you to complete a short form and please remember to bring proof of address with you. Wheelchair hire is usually for up to 4 hours, but should you need it longer please speak to a member of the team and we will try to accommodate.
intu Victoria Centre also has a Shopmobility centre, operated by Nottingham City Council, located on Level 1 of the White Zone Car Park. Wheelchairs and other mobility options are available free of charge and the council staff are on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.
For more information on the Shopmobility service, or to book in advance, please call 0115 876 1313.Shopmobility is open Monday to Friday from 9:00am - 4:45pm (all equipment to be returned by 4:00pm) and Saturday from 9:00am - 1:45pm (all equipment to be returned by 1:00pm). It is closed on Sundays and Bank Holidays.
Providing the equipment is returned on the day it was hired, you can use it for as long as you need. Please tell the Shopmobility staff if you wish to make a long or short visit as this allows them to book other people onto the equipment once you have returned it.
*Please note that to take advantage of this service you need to register with Nottingham City Council's Shopmobility by coming to the office and bringing along a current utility bill or bank statement (dated within the last three months), you’ll also need photo identification (bus pass, passport or blue badge).
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays.