All Services

Family facilities

When a nappy needs changing, a parent needs a rest or a toddler needs taming, check out our family friendly facilities.

Parent room

Here at intu Victoria we have catered for your needs with baby changing facilities, nappy dispensers and private areas for feeding. You can find all you need to take care of your little one at the toilets situated on the upper mall.

Soft play

We think shopping should be fun for all the family, which is why we have a free soft play area for children to enjoy during their visit. It's tonnes of fun with a convenient buggy park and is located on our lower mall between HMV and H. Samuel.

Please be aware height restrictions apply and children must not be left unattended.

Fun buggies

Hire a Fun Buggy for just £2 for the first hour and £1 per additional hours from our Customer Service Desk outside John Lewis & Partners on the lower mall. These are miniature cars which are great for keeping the kids smiling while you shop. Fun buggies must be returned before the shopping centre closes on the day of hire. Please note that children must be under 1m tall to use a car. A refundable deposit of £10 is required.

Fun buggy loyalty scheme

intu Victoria Centre has recently launched a fun buggy loyalty card for families to get even more out of their visit with us. Simply, hire a fun buggy, collect a stamp on your loyalty card and after your fourth hire you'll get your fifth hire completely free.

Join the family club for regular updates and VIP treatment during the school holidays.

We have taken the precautionary decision to temporarily close our soft play area and remove our fun buggies as part of our response to COVID-19. We hope these facilities will be back up and running soon. Keep your eyes peeled for updates.