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Services

From free Wi-Fi to Collect+, discover all of intu Victoria Centre's great customer services

Customer services

  • Quiet hour

    Our quiet hour runs on the first Sunday of every month with lower lighting, quieter music and a more relaxed shopping environment.

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  • Sensory back packs

    From 12 November, you may hire sensory bags from our customer service desk and these cost a £20 refundable deposit which you will...

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  • Hidden disabilities lanyards and stickers

    For shoppers that require additional assistance when shopping at intu or have hidden disabilities and wish to identify themselves, we...

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  • Assistance dog lead sleeves

    intu Victoria Centre welcomes assistance dogs in the centre, but if your dog doesn't wear a high-vis jacket or harness, don't worry you...

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  • Post Office

    Post Office providing mailing services, shopping returns, currency exchange, bill-paying and banking services, envelopes, packing...

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  • Free Wi-Fi

    Stay connected wherever you are with free Wi-Fi!

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  • Shopmobility

    Manual wheelchairs can be hired from Shopmobility.

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  • Mobile phone charging

    Power up your phone battery with our free charging stations in centre

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Parking

  • Electric car charging

    intu Victoria Center has 32 electric car charging points across our car parks that are available to use during our opening hours.

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  • Tap & Go

    Parking has never been easier at intu Victoria Centre with our Tap & Go car park payment system.

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  • Corporate parking

    Corporate parking is now available at intu Victoria Centre

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  • Car wash

    Treat your car to a well-deserved wash and valet at The Car Wash Co. in our centre car park.

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  • Parent & child spaces

    We have parent and child spaces available within our car parks.

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  • Disabled parking spaces

    Our car parks have spaces reserved for disabled shoppers

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Family

  • Parent room

    When a nappy needs changing, mummy needs a rest, or a toddler needs feeding, our parent and baby rooms are on hand to give you a calming...

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  • Soft play

    We've got a free soft play area to keep our little shoppers entertained.

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  • Free games

    Take on your friends and family with our free mall games.

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  • Fun buggies

    Little shoppers can ride in style at intu Victoria Centre.

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Shopping

  • intu Gift Card

    The intu Gift Card lets them choose exactly what they want. You can use the intu Gift Card at your favourite stores, restaurants and...

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  • Amazon lockers

    Pick up your Amazon orders in-centre with our Amazon lockers.

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  • Collect+

    Send and receive parcels with ease using Collect+

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