Job title: Customer Services Manager
Job reference: REQ1259
Application closing date: 12/10/2018
Location: intu Victoria Centre
Salary: £35,000 per annum FTE
Package: At intu you will receive a competitive salary, pension, 25 days holiday, rising to 27 days after 4 years (plus bank holidays), life and personal accident insurance, private healthcare, income protection, share investment plan and an annual bonus.
Job category/type: Customer Services/Guest Services, Management
Job description: intu own and operate some of the biggest and well-known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our customers and our Customer Services Managers are the key to supporting our front-line teams delivering joy to our customers.
intu Victoria and intu Broadmarsh is now seeking to recruit a Customer Services manager to oversee an inhouse customer services team across both of our Nottingham centres. The Customer Services Manager will be at the heart of ensuring our customers services team deliver a compelling and joyful experience, every time they visit the centre.
As Customer Services Manager the successful candidate will lead and manage the customer services team to deliver a World Class customer experience, they will be responsible for driving operational improvement across the team, work closely with our retailers and deliver the strategic goals of the organisation.
In addition, candidates will be able to demonstrate the ability to manage and inspire large teams through excellent communication skills and the development of strong relationships.
Key responsibilities will include; driving customer experience, focusing on the delivery of customer experience initiatives and projects, development and delivery of commercial opportunities within the centre such as gift card sales, leading the customer services team in relation to social media communication with our customers and instilling a passion for customer services with all of our front-line delivery teams.
Candidates will have front line customer services management experience, be finically astute, and be capable of managing change quickly whilst maintaining effective services provision.
In return, the appointed candidate will receive a competitive salary, plus a great range of benefits including; matching pension, 25 days holiday rising to 27 days after services (plus bank holidays), life insurance, personal accident insurance, healthcare, sick pay and a discretionary annual bonus. In addition, all our teams get to take advantage of local retail discounts within the centre.