Job title: Customer Services Assistant (30 hours)
Job reference: REQ1386
Application closing date: 14/01/2019
Location: intu Victoria Centre
Salary: £17,122.77 Pro rota (£12842.08 annually - £8.21 per hour)
Package: intu put people at the heart of everything we do, so in return you will receive an above national living wage, contributory pension, holidays starting from 5.6 weeks a year (including bank holidays) and an annual cash bonus. Job category/type Customer Services/Guest Services Job description
intu own and operate some of the biggest and well known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our customers and our Customer Services Assistants are the key to delivering Joy to our customers.
intu Victoria Centre is now seeking a Customer Services Assistant to work on a permanent contract, working 5 over 7 days which will include weekends and late nights. To be successful in this role the suitable candidate will be able to demonstrate the ability to deliver a first-class guest experience and have good written skills for social media and customer communication.
Key duties and responsibilities will include proactively engaging with customers throughout the shopping centre, handling customer complaints and queries, recording customer feedback, selling gift cards, cash handling and ensuring that the health, safety and wellbeing of our customers is maintained to the highest standard.
If you have an excellent customer focused approach, a friendly and confident disposition with clear communication skill we would like to hear from you.
In return you will receive an hourly rate above the living wage of GBP 8.21 per hour, uniform, holidays and a pension.