Job title: Business Support Assistant – Helpdesk
Job reference: REQ1207
Application closing date: 14/09/2018
Location: intu Victoria Centre
Package: intu put people at the heart of everything we do, so in return you will receive an above national living wage, contributory pension, holidays starting from 5.6 weeks a year (including bank holidays) and an annual cash bonus.
Job category/type: Administrative Support
Job description: intu own and operate some of the biggest and well-known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our customers and maintaining our facilities and health and safety to the highest standard is at the forefront of this experience.
intu Victoria Centre is now seeking to recruit a Business Support Assistant to be responsible for supporting the delivery of reactive and planned maintenance and, contractor work permits and general business support administration to the centre. The suitable candidate will work closely with business support team and technical services team, managing the logging of information and tasks on Concept (CAFM) or similar facilities management system, to ensure that statutory compliance, service levels and KPI's are adhered to. In addition the post holder will be responsible for tracking of health and safety documentation such as risk assessments, and overseeing the monitoring of permits to work in the centre. The suitable candidates will also be required to carry out general administration tasks; correspondence, mail merges, answering queries and reception duties.
To be successful in this role it is expected that candidates will be highly computer literate in Microsoft office, excel and word, as well as having systems experience in a CAFM system (preferably concept or other similar facilities management software). In addition candidates will have excellent customer service skills and be experienced in dealing with both internal and external stakeholders, be polite, professionals and articulate with strong writing and verbal skills. Candidates will also be expected to produce weekly and monthly reports to the relevant stakeholders as to the performance of technical services team and contractors.
In return you will work for a progressive genuine, bold and creative company and be rewarded with a competitive salary, holiday allowance and pension.