Environmental Services Manager
  • Applications for this job are now closed.
  • Expired: 03 Sep, 2015

This role will include a variety of tasks including the following:

  • To ensure the operational delivery of shift cleaning, waste, car park cleaning and customer service within the shopping centre
  • Focus the team on providing world class customer service to all customers
  • Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
  • Deliver the rota ensuring correct manning levels are maintained at all times
  • Maintain staff attendance records in line with company procedures
  • Motivate and monitor the team to achieve the highest possible standards of service delivery
  • Maintain standards of performance, discipline and welfare for the team in accordance with company policies
  • To provide development and training of staff
  • Management of the cleaning equipment, consumables and materials, including stock control
  • To ensure all equipment/machinery is in good working order. To ensure any machine faults & repairs are effected quickly
  • Daily monitoring of cleaning standards throughout the Front and Back of House areas ensuring team proactively respond to all tasks as required.
  • To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations
  • Undertake any other reasonable duties as required to meet the needs of the business


Key Accountabilities

  • Ensure a timely response to all issues and events
  • To ensure that records are held and updated as required
  • Ensure all periodic cleaning tasks are carried out to the schedule.
  • To take a proactive approach to continuous improvement and innovation in all aspects of the job
  • To ensure appropriate equipment is available for the cleaning team to carry out their role.
  • Budget Management


  • Ensure HR responsibilities are adopted to retain and develop the shift team
  • To deliver excellent communication and motivation for all direct reports
  • Ensure all new starters are inducted and trained in accordance to the contractual and statutory requirements
  • Ensure Toolbox Talks are completed as per company policy
  • Identifiy training needs and ensure accurate site records are maintained at all times  

Qualifications and Experience                                                 


  • Successful track record of delivering cleaning and waste
  • Proven record of team Management
  • Driving License
  • Demonstrable customer service experience
  • IOSH Managing Safely or other appropriate


  • Experience within teams where motivation and development have been key drivers
  • Excellent written and verbal communication skills
  • Excellent leadership and motivational skills
  • Capability to work unsupervised and take responsibility
  • Ability to create and analyse management information (including financial, performance, quality, activity and trends)
  • Experience of cleaning within the retail sector
  • Working knowledge of cleaning equipment/machines
  • Must have a flexible hands on attitude
  • Flexible attitude towards shift patterns required to meet the needs of the business
  • Aptitude to remain calm under pressure
  • Ability to communicate across all levels with a sound understanding of diversity in the work place

To view the full job description and to apply for this role, CLICK HERE and select intu Victoria Centre from the drop down options.

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