Customer Servcie Team Leader - intu Victoria Centre
Salary - £20793.43
Job brief -
intu own and operate some of the biggest and well-known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our guests and our Team Leaders are the key to supporting our front line teams delivering Joy to our customers.
intu Victoria Centre are now seeking to recruit a Customer Services Team Leader who will manage our front of house teams across guest services, focusing on delivering a world class guest experience.
Working with the Customer Services Team reporting to the Customer Services Manager you will, manage and lead the team to ensure that intu Victoria Centre is an immaculately presented, secure, safe and inviting environment for our customers and retailers. The purpose of the role is to organise, motivate and lead the delivery team to consistently deliver a "world class Service" and bring "joy" to our customers.
Skills and experience -
You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast paced changing environment. You will proactively champion brand initiatives through clear communication, and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing "from the floor" and not from a desk.
Key duties will include: Supporting the Customer Service Desk and Car Park team by delivering daily team briefing/huddles, organising shift rotas, managing absence and holidays, coaching and training staff, ensuring that customer feedback is recorded, managing social media to maintain brand integrity and promoting gift card sales.
This position will suite individuals who have previous experience working in the retail, leisure, facilities management or hospitality sectors will be at an advantage at a similar level.
Benefits - intu put people at the heart of everything we do, so in return you will receive a competitive salary, pension, holidays starting from 29 days a year (including bank holidays), life and personal accident insurance, and an annual bonus.