Employer: Pandora

Role: Deputy Manager

Reporting to: Manager

Location:             Uxbridge

Salary/Wage: TBC

Contract:            TBC

Working Hours:  40 Hours Flexible 

Brief Job Description:

At Emson Haig, we believe in family values and the commitment that is required to become a professional, independent, luxury jeweller.

Our mission every day is to find a way to exceed our customer’s expectations in everything we do, whilst ensuring our great teams are passionate, knowledgeable and efficient.

Experience Required:

As a member of the in-store management team, the Deputy Manager will be responsible for the delivery of a ‘World Class Customer Experience’, focusing on maximising sales and minimising costs, whilst promoting our company values. The Deputy Manager will take responsibility for the store in the absence of the Store Manager.

They will be accountable for setting an example to others and delivering exceptional behaviours in the following areas:

  • Driving sales in the store through the communication of the store’s goals and setting individual and/or departmental targets
  • Provide an exceptional customer experience to every customer
  • Motivating the team to exceed targets, whilst monitoring performance to ensure the goals are met
  • Organise daily, weekly and routine tasks through active participation and effective delegation
  • Ensure the smooth operation of the store
  • Open the store, setting up effectively to maximise the day, and closing the store after trade
  • Deliver engaging and motivating team briefs
  • Commercial awareness of competitor activity
  • Compliance to security procedures
  • Compliance to Health and Safety procedures
  • Maximise stock potential through effective merchandising and display standards
  • Ensure the capability of the team through effective recruitment, performance management, induction and training
  • Minimise controllable costs and discounts to help maximise the store profitability
  • Participate in continuing professional development through store training; out of hours’ meetings and VM changes as required
  • Effectively manage customer issues and complaints
  • Build and manage relationships with head office colleagues
  • Build and manage relationships with colleagues from other stores
  • Completion of all training requirements through e-learning and other sources
  • Demonstrating a perfect example of company dress code standards

Essentional Experience:

  • Ability to communicate effectively
  • Ability to build relationships with customers
  • Retail experience within a consultative environment
  • Team management experience
  • Ability to show initiative

Desireable Experience:

  • High end jewellery retail experience
  • Jewellery and watch product knowledge
  • Visual merchandising skills
  • Advanced selling skills and negotiation skills
  • External Jewellery or Retail qualifications

Personal Attributes:

  • Professional approach and attitude
  • Positive “can do” attitude
  • Desire to succeed
  • Takes responsibility for their actions
  • Self aware and approachable
  • Leads by example
  • Ability to work under pressure
  • Good communication at all levels
  • Results focused, understanding what is important to the business and to the customer
  • Commercial awareness
  • Strong leadership skills
  • Highly self motivated and proactive
  • Attention to detail and accuracy
  • Good time management skills
  • Flexible/Adaptable to change
  • Confidentiality at the highest level

How to apply:

Pop into store and speak to Louise from Swarovski and Cynthia for Pandora. Or email your CV to louise.mack@emsonhaig.com


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