Employer:            Odeon Uxbridge

Role:                     Cinema Host

Department:        Odeon Cinema

Reporting to:       Manager

Location:             Uxbridge

Salary/Wage:        £7.20 (25 and over) £7.05 (21 and over) £6.12 (Under 21)

Contract:             Full Time 30 Hours

Working Hours:   We open as early as 08:00 and close as late as 03:00. Shifts are normally 7hrs to 10hrs during these times

Summary of the role:

I am proud to be part of the team at ODEON because we strive to be the best local cinema. I am passionate about giving our guests a fantastic experience and I am always mindful that guests are the reason for my work and central to my role in the cinema. I love it when guests leave the cinema after the film with a big smile on their face; this means we did a great job!

I understand that everyone in my team can make a contribution and that all people are different so I take time to get to know my team members and also have fun with them. I love the banter that we have but we are always careful to keep it professional for our guests. I am interested in developing myself and I take every opportunity that I can to learn new skills. I like to use my initiative when I am at work and think about ways that we can improve on what we deliver to make our guest experience even better.

My Behaviours:

Passion – I champion the brand and am always focussed on delivering the very best guest experience both on and off the screen

Insight– I am excited about trying out new ideas to make things better and love to suggest new ideas

Accountability – I go the extra mile to ensure that I understand and deliver everything that is asked of me

Respect – I respect my colleagues and work as a team to get things done

Trust – I take decisions that are based on the best interests of the business not myself

Fun – I love talking to people and seek out opportunities to engage guests in conversation

My Measures of Success:

Delighting Guests: Net Promoter Score

Being our Best: Organisational Health Index

Beating the Competition: Local Revenue Market Share

Driving Retail: Retail Revenue £ and Revenue per Head

Standards: Personal appearance, timekeeping and attendance

Main Duties and Responsibilities:

My Key Accountabilities:

Guests - I ensure that when I am at work the guests are my number one priority and I love to surprise and delight them with great service

People – I enjoy working with my cinema colleagues and always love being part of the team. I am punctual, and always willing to support other members of the team to ensure that we get the job done and deliver for our guests

Process and Standards – I follow all processes and procedures correctly to ensure that our guests and colleagues are safe in the cinema and that high standards are maintained at all times. This includes my own uniform standards which are always immaculate.

Retail – I maximise sales by delivering high retail standards and seizing every opportunity to sell more products without being pushy through demonstrating passion and product knowledge

Market Share – I deliver brilliant service to our guests so that they will always choose ODEON; I actively encourage them to tell us about their experience via ‘Tell ODEON’

Commercial Performance – I take responsibility for minimising waste in the cinema, whether this be food products or electricity, I know that we all have a part to play. I will always support my colleagues when they are busy and I am not as I know this is one of the ways we will achieve results and be recognised for doing a great job

Preferred Skills and Experience

  • Cash handling
  • Previous Customer Service experience

How to Apply

www.odeoncareers.co.uk

 

 

 

 

 

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