Employer:             Costa

Role:                      Barista

Department:         Odeon Cinema

Reporting to:        Manager

Location:              Uxbridge

Salary/Wage:        £7.20 (25 and over) £6.80 (21 to 24) £6.12 (Under 21)

Contract:             (Full Time, Flexible & Part Time)

Working Hours:    -We open at 07:30 and close at 23:00. Shifts are normally 7hrs during these times

Main Duties and Responsibilities:

A Barista / Team Member’s responsibilities include:

Service

  • To arrive at work in time to start your shifts as scheduled by your manager. This includes meetings, training sessions and courses.
  • To take pride in your appearance, meeting our uniform and personal standards.
  • To prepare and serve the very best coffee based on the perfect espresso.
  • To prepare and serve food and drinks in a safe and hygienic way as described in our specifications.
  • To deliver fast and accurate customer service at all times.
  • To maintain the security of cash, stock, premises and personnel by following all current procedures and through careful observation, action and use of keys (where relevant).
  • To complete all food safety and health and safety records and to take all actions needed to ensure safe practices.
  • To communicate with all customers and members of your team in an open and friendly manner, throughout their time in store.
  • To meet and wherever possible exceed the needs of our customers.
  • To listen and respond to the comments, questions and concerns of our customers, taking action where necessary.
  • To actively and appropriately sell our products AND promotions to all customers throughout their visit.
  • To maintain the clean and tidy appearance of the store before, during and after service.
  • To take care of your own health and safety, and that of your colleagues and customers at all times.
  • To respond willingly to any reasonable request that may benefit our customers, our investors or the Costa team.

Team Development

  • To take an active role in the development of other team members by sharing experiences and assisting in their training.
  • To take an active role in your own personal learning and development.
  • To share your own ideas and suggestions for improving the service we offer with your team and manager.

Administration

To conduct all till transactions in an accurate and conscientious manner, in line with all current company policies.

  • To maintain the security of cash, stock, premises and personnel by following all current procedures and through careful observation, action and use of keys (where relevant).
  • To complete all food safety and health and safety records and to take all actions needed to ensure safe practices.

What role does a Team Member play?

  • The purpose of this role is to make sure that we can keep the following promises

To our customers

  • To serve a perfect coffee and appetising food FIRST time. If it does not meet their expectations, we’ll replace it.
  • To provide a fast, efficient and friendly service at ALL times of the day. Customers should never have to wait for more than five minutes.
  • To ensure our stores are clean, safe and inviting ALWAYS.

In exchange, our promises to you are that

  • You will know what is expected of you and you will be enabled to deliver it.
  • The right person will be in the right job at the right time.
  • We will help and encourage you to develop to your full potential and reward EXCELLENCE.

The ideal Team Member is...

  • Enthusiastic and friendly
  • Gets involved, shows initiative, is willing to learn, is outgoing and cheerful (even when tired), shows interest, is helpful, approachable, self-motivated, relaxed, likes to laugh, is positive, welcoming, communicates well, shares ideas.
  • Takes pride, is smart and confident
  • Sets a good example, does their best, positive about the job and the company, follows the rules, is presentable, puts in 100%.
  • Energetic, flexible
  • Asks questions, goes a step further, is determined to get things right, shows interest and commitment, prepared to become multi-skilled, anticipates different needs of the customers.
  • Responsible, reliable, honest
  • Punctual, consistent, doesn’t need to be asked, uses common sense, accurate, and doesn’t abuse trust, forward thinker.
  • The above personal qualities and behaviours have been put together by your colleagues, and describe the type of person who will fit well into our teams and who will be successful within Costa.

Preferred Skills and Experience

  • Cash handling
  • Previous Barista experience
  • Previous Customer Service experience

www.odeoncareers.co.uk

 

 

 

 

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