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Hidden Disabilities

Find out how to make your trip easier

We understand that visiting a shopping centre can be a daunting experience for some of our customers with autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience. We offer the following to our customers:

Assistance Dogs

Like most public buildings, [intu CENTRE NAME] welcomes assistance dogs in the centre

Hidden disabilities lanyards and stickers

For shoppers that require additional assistance when shopping at intu or have hidden disabilities, and wish to identify themselves, we also offer a lanyard or sticker.

Sensory bags

From 6 November, you may hire sensory bags and these cost a £20 refundable deposit which you will receive upon returning the bag.

Quiet Hours every Wednesday 10am -11am

intu introduced a ‘Quiet Hour’ initiative in 2017 offering families a more relaxed environment with low music, dimmed lights, and useful shopping guides.

Discover more about our Hidden disabilities Services here