Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Staff Discounts

If you work for any of the stores, restaurants and leisure venues, or are an employee of intu Trafford Centre, you can benefit from some great staff discounts across the Centre.

Discounts change all the time so to see what's available now click here.

Tax-free shopping

If you live outside the EU, then you can claim back the tax on most of your purchases. The majority of stores at intu Trafford Centre offer tax free shopping so speak to the staff as you shop for more information. Just follow the simple steps below:

  1. Get it - While doing your shopping at intu Trafford Centre just ask the staff in the shop for a tax refund form. This will either be printed on your receipt or a form filled in by the staff.
  2. Stamp it - When you're leaving the country, take your purchases, receipts and passport to the customs desk to get your Tax Refund Form(s) stamped.
  3. Cash it - Send the validated form in the prepaid envelope and you will receive your refund directly onto your payment card. At Manchester Airport you can drop your form into the tax free refund postbox as you go through airport security.

If you need any more information while you're shopping at the Centre, just ask at the Customer Service Desk in the Main Dome. They also have this information available in Mandarin and Arabic as well as English.

Health and safety

First aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it!We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

Download now

Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with the North West charity and Together Trust and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion.Download the intu Trafford Centre Autism Friendly Visual GuideDownload the intu Trafford Centre Autism Friendly Detailed GuideDownload the intu Trafford Centre Alert Card for individuals with ASC​Download the intu Trafford Centre Alert Card for parents/carers

Download the intu Trafford Centre Autism Friendly Visual Guide

Download the intu Trafford Centre Autism Friendly Detailed Guide

Download the intu Trafford Centre Alert Card for individuals with ASC