Free Wi-Fi

Stay connected where you are! Here at intu Trafford Centre we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

Mobile phone charging

You’ll find our mobile phone charging points just next to the toilets in the lower Orient, next to Millie’s Cookies. You get 30 minutes free charge to help you get back up and running.

Lifts

For your convenience there are nine speaking lifts located around the Malls to facilitate easy access to all levels.

Toilets

Our clean, spacious toilets (and disabled toilets) can be found on:

  • Lower Regent Crescent next to Debenhams and Next
  • Lower level of The Orient inbetween Millies Cookies and Pizza Hut
  • Lower Great Hall under the staircase
  • Upper Peel Avenue inbetween Boots and Millies Cookies
  • Upper level of The Orient next to Shake Lab
  • Cinema level next door to Paradise Adventure Golf
  • Barton Square near M&S Home
  • Bus station

Cash machines

You can find cash dispensers in the following locations:

  • Lower Great Hall
  • Lower level at Halifax
  • First floor at the entrance near to Next
  • First floor at the entrance near to GAP
  • First floor at the entrance near to H&M
  • Inside Marks & Spencer (first floor)​
  • Barton Square entrance (next to M&S Home)

Segways

The use of segways and similar devices is strictly prohibited. (Thank you for being on board with us on this issue!).

 

Accessibility

Here at intu Trafford Centre we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. There are five main toilet blocks within the centre; each block has dedicated accessible units which specifically cater for the needs of disabled people and are immediately accessible from each toilet area lobby.

Please note; entrance to each toilet unit is via RADAR lock. Keys are available from service staff within the toilet areas or from the Customer Services Desks within the malls. For customers wishing to use the adult changing facility situated in the lower Orient toilets, please note the information below:

The sling we use in the Adult Changing Facility is an Osprey Universal Sling. The size is 2A Adult Medium. Maximum weight load for the sling is 200KG. The sling is kept at the customer services desk in the Main Dome.

However customers bringing adults with them to visit the centre whom may require to use the hoist, are encouraged to bring their own sling with them as this will be appropriate to the users individually.

Sensory aids

  • Reading lenses available.
  • Toilet blocks with tactile signage.
  • Customer Services desks are equipped with hearing loops
  • Textphones now available at the Customer Services Desk in the Main Dome.
  • RADAR keys available at all Customer Service Desks.

We are able to offer additional support for those with specific needs, if you require assistance whilst visiting the centre please contact customer services on 0161 749 1667.

Disabled parking spaces

We have plenty of designated parking spaces in all the Centre car parks. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

Shopmobility

Shopmobility is now closed at intu Trafford Centre. We do have a limited number of scooters and wheelchairs available from our customer service desk. For any queries regarding subscriptions please contact the provider's head office on 0161 973 8168. We are working towards a solution for an alternative long term provider.

Autism Awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with the North West charity and Together Trust and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion.

Download the intu Trafford Centre Autism Friendly Visual Guide

Download the intu Trafford Centre Autism Friendly Detailed Guide

Download the intu Trafford Centre Alert Card for individuals with ASC

​Download the intu Trafford Centre Alert Card for parents/carers