Terms & Conditions

Our terms of use are important as they explain some key things about the Site, your purchases from retailers on the Site and our role regarding such purchases. These terms form a legally binding contract between you and us, and govern your use of the Site.

Privacy Policy

This is where we explain how we use and look after the information you provide to us. Your information is important and reading our policy will help you understand how we collect information, what we do with it and what choices you have.


Cookies are used by most websites and we are no exception. Our policy explains what cookies are, how we use cookies and how you can control cookies on this Site and other websites you visit.

Claims Portal

At intu we believe in fair play. It should be noted that any claims made will be subject to fraud checks at intu and at our insurers. We take this very seriously and may take action where claims are found to be fraudulent.

For any claim occurring in the period from 1 November 2017:

- Public Liability enquiries/ claims for all intu centres please direct to – Liberty Mutual Europe Limited, Claims portal ID C00551, Policy Number 1000273690-01.

For any claim occurring in the period 25 March 2014 to 31 October 2017:

- Public Liability enquiries/ claims for all intu centres* please direct to – XL Insurance Company Plc, Claims portal ID C00502, Policy Number GB00028937LI14A.

*Please note that intu Merryhill and intu Derby were purchased on 1 May 2014.  All claims prior to 11.47am 1 May 2014 should be directed to Westfield Shoppingtowns.

*intu Bromley was sold to the Alaska Permanent Fund Corporation on 15 December 2016.  All claims after 2.04pm should be redirected to the new owner.