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Amazon Lockers

We have an Amazon Locker self-service kiosk where you can receive or return your parcels. Select 'Flax' as your Amazon locker location.

How does Amazon Locker work?

Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you. There is a charge of £1.99 to have an item delivered to the locker and the item will arrive the next day.

How do I start using Amazon Locker Flax?

Firstly you need to add Amazon Locker Flax to your Amazon.co.uk address book:

  1. Click on this link www.amazon.co.uk/addflax
  2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
  3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
  4. Once the address is in your address book, you can select ""Dispatch/Return to this address"" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

Collections

Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.

Returns

To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

How do I find the Amazon Locker Flax?

This location is open 9am to 5:30pm Monday to Wednesday, 9am to 8pm on Thursday, 9am to 5.30pm on Friday, 9am to 6pm on Saturday, and 10am to 4pm on Sunday. The Amazon Locker is located on the escalator landing near Debenhams between Middle Mall and Lower Mall. For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.