Christine Underwood, a member of the customer services team at intu Potteries, has won a national prize as part of intu’s employee recognition and reward scheme “win your dream”. The scheme recognises employees who go above and beyond in their day to day roles. Christine was awarded the “mini dream” after helping a distressed customer who had lost his wallet but needed to make some urgent purchases in the centre. Christine showed him how he could use his Apple phone to give him access to some funds so that he could buy what he needed to. The customer praised Christine for helping him at such a stressful time.
Christine was very surprised and touched to have won. “I’ve always wanted to see an opera in style in Italy”. Her eyes are either on Venice or Verona.
Paul Francis, general manager at intu Potteries commented:” Christine demonstrated great initiative, excellent customer care and made one of our customers smile during what could have been a very stressful time. We want to ensure that all our customers leave our centre that bit happier than when they first arrived – and that’s exactly what Christine did. I am very proud and delighted that she has won this national prize and been recognised for her work”.
‘Win your dream’ is intu’s national employee recognition and reward programme that celebrates staff across its 14 shopping centres and in its London offices that go that little bit further. All employees are encouraged to register their mini and maxi dreams via a portal and nominate a colleague who has gone that little bit further
intu provides additional support and customer service for our customers with dementia, their families and carers.
Following our drive to make our centres autism friendly, this year we are working towards becoming dementia friendly, using Dementia Action Week as an opportunity to raise awareness and create some dementia friendly activities.
Some of the activities we will be doing throughout the…Read more
Our corporate responsibility (CR) initiatives are closely tied to the successful running of our centres and help deliver operational excellence. Equipping staff to meet the needs of customers with autism or ensuring, via our skills programmes, that retailers can access a better-prepared talent pool of potential employees – these activities directly support the welcome our customers receive at our …Download
Shoppers can be assured that they’re in very safe hands when visiting intu Potteries in Stoke-on-Trent, as the team is celebrating the achievement of the Park Mark – Safer Parking Scheme award for 16 years running! Plus, they have been awarded Park Mark status for the surface car park adjacent to its leisure complex which includes 7 restaurants and a 9-screen cinema.
A Park Mark is awarded to…Read more