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Important Centre Update

All the latest centre information

As of the 13th October 2020 intu Potteries will be managed by MAPP and as a result this site will not be monitored. Because of this we cannot guarantee that all information displayed is up to date.

We would advise you contact individual stores directly before travelling to the centre to check their opening times.

Please click here for all our stores and individual store contact details

Gift Card

From the 13th October 2020 the centre will no longer be part of intu and instead will be managed by MAPP.

As a result, from 13th October 2020 you will no longer be able to buy intu gift cards in the centre.

The intu Potteries gift card is valid for a year from purchase and existing cards can still be spent in stores at intu Potteries until the expiry date on your card is reached. Stores that accept the intu Potteries gift card can be found in the store and food & drink directory by toggling the accepts gift cards button.

intu Gift Cards are issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – you will see Flex-e-Card’s name on the reverse of intu gift cards.

All funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.

This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders as per the terms and conditions of its cards, and to Mastercard as per its membership agreement.

As a result, there is no risk to any retail or leisure occupier of any intu centre to continue to accept intu Gift Cards, as all funds are entirely separate from those held by the intu business.

If you need to activate your gift card or would like to check your balance, you can do so here

Contact details for Flex-e-Card should you have any further queries.

Telephone – 0844 7744277

Email -

Government Guidance

As we cannot guarantee the information listed on the website is up to date, please be mindful that we will be following the most up to date government guidelines in relation to Covid-19 in centre, however this may not be communicated on this site.

On your visit to the centre please adhere to the current government guidelines, if you have any questions then please speak to a member of the team when in the centre.

If you have any questions and would like to speak to a member of the team please contact us