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Hidden Disabilities and Assistant Dogs

Did you know that 1 in 5 people have a disability in the UK, many of which will not be obvious from first glance?

intu want to be known as the accessible destination of choice, providing world class service to everyone who passes through our doors. To support that, we’ve introduced the use of lanyards and dog lead sleeves featuring the sunflower emblem for any visitor with a hidden disability to use.

This will allow both intu staff and retail staff to identify people you may need a little more help or just a little more time.

What is a hidden disability?

Just because you can’t see it doesn’t mean it doesn’t exist. Some examples of hidden disabilities are:

•        Neurobehavioural disorder, such as Attention Deficit-Hyperactivity disorder (ADHD), Autism, Dementia and Stroke

•        Mental health illness, such as Depression, Stress, Anxiety and Bipolar

•        Physical disabilities, such as Lupus, ME, Chronical Fatigue Syndrome and Fibromyalgia

•        Autoimmune disorders, such as, Diabetes, Rheumatoid Arthritis, Psoriasis/Psoriatic. Arthritis, Multiple Sclerosis, Crohns Disease, Ulcerative Colitis, Pernicious Anaemia, and Autoimmune Vasculitis

Assistance dogs

Assistance dogs are allowed the same legal rights as guide dogs. Again, there are many reasons that someone might have an assistance dog.

Assistance dogs are not pets:

·           will not wander freely around the premises

·           will sit or lie quietly on the floor next to their owner

·           are unlikely to foul in a public place

Training dogs

Whether it is a guide dog or an assistance dog intu welcome them as long as:

·           it’s one dog per handler

·           they have received their vaccinations

·           that they don’t foul inside the centre

Register at our customer service desk