Throughout the lockdown period our centres have been operating on a partially open basis, supporting essential services such as pharmacies, supermarkets and banks. Following Government guidance you will now gradually see more of our stores and facilities open.
The safety and wellbeing of our visitors and teams is our top priority, and as a result the experience for everyone that visits one of our centres will be different to normal. This is so we can keep everyone as safe as possible when they choose to visit us. To learn more about what to expect, visit our dedicated safety and wellbeing page.
Key information for your visit:
All car park from entrances are open. The car park in front of the restaurants is also open. You can then visit the centre from all entrances with the exception of Town Road which remains closed for the time being. Normal car parking charges apply.
Whilst the customer service isn't open there are still be plenty of staff on hand to help with queries, which stores are open and questions you may have regarding your intu gift card.
The toilets by and within Debenhams are closed, the toilets on level 6 by Next menswear are open, along with the radar key facilitated disabled toilet.
The baby changing facilities are also open there are also two larger cubicles within the toilets for baby changing and can accomodate pushchairs. Queuing for the toilets will be in place and managed.
The centre is open from 9am to 6pm Monday to Saturday and 10.30am to 4.30pm on Sunday but store opening times may vary.
The website is constantly being updated with your favourite stores opening times so please check with the individual store before your visit.
We’d recommend browsing our updated centre map before your visit to intu Potteries, which should help you navigate the centre and services during this transitional period.
We would like to thank our fantastic team at intu who are working very hard in very challenging circumstances, to support our retailers, serve our communities and take care of one another. Our thoughts are with everyone during this difficult time.