Topshop / Topman team leader 37.5 hour vacancy.
Previous retail and team leader experience is essential.
Team Leaders are the Service Role Models in our Stores, whichever job they do, their ultimate aim is to support a “World Class shopping experience” to our customers. They set the standard that our Sales Advisors aspire to, by showcasing what great looks like.
Team Leader’s responsibilities include all areas of the business including product specialism, sales floor, till points and stockroom. Our desired candidate must showcase the following:
-A huge passion for service is essential, where you consider your customer as your number one priority always
-Encourage and support the team on a day to day basis with a 'can do' team attitude
-Be reactive, show initiative and are always flexible to the ever changing demands of our business.
-Possess strong communication skills and can motivate the team to work in a fast paced environment
-Embrace and drive business objectives and KPI's through a positive, energetic attitude and drive the team to deliver the same.
-Forward planning and organisation skills are key.
-Have the ability to deal with difficult customer or team situations
-Demonstrate an ability to react quickly to changing situations and deliver at pace
Please send CV across addressed to FAO management at firstname.lastname@example.org