Job title: Duty Manager - Customer Services
Job reference: REQ1148
Date posted: 10/08/2018
Application closing date: 24/08/2018
Location: intu Potteries
Salary: £30,020.20 per annum FTE
Package: intu put people at the heart of everything we do, so in return you will receive a competitive salary, pension, holidays starting from 22 days a year (plus bank holidays), life and personal accident insurance, private healthcare and an annual bonus.
Job category/type: Customer Services/Guest Services, Management
intu own and operate some of the biggest and well-known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to deliver a first-class customer experience at the centre and our Duty Managers are the key to supporting our front-line teams delivering joy to our customers.
intu Potteries is now seeking to recruit a Duty Manager who will join a team of Duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have direct line management responsibility for teams focusing on customer services but will also responsible for the wider management of environmental and security in a duty manage capacity.
You will be a result driven people manager with the ability to adapt to a fast-paced changing environment. You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times and above all our customers receive a world class service from all our staff. The role will suit candidates who enjoy managing "from the floor" and not from a desk.
To be successful in this role the candidate will be able to demonstrate previous experience in the delivery of a first-class customer experience in a high customer footfall environment. You will have previous experience in managing large teams of varied functionality, be engaging and inspirational.
Key duties and responsibilities will include ensuring daily quality checks are completed, delivering a safe, clean and attractive environment for our customers, communicating effectively the daily tasks and objectives for the front-line teams, providing coaching and development training and managing HR issues.
This role will suit individuals who have experience in working in the retail, leisure, facilities management or hospitality sectors. Candidates will also need to have or be willing to obtain a non-front SIA licence and carry out a 5-year vetting history in order to work in this position.