Visual Merchandising Team Leader

37.5 hours per week 

DEFINITION OF ROLE:
As a Visual Merchandising Team Leader you will support the Management team in leading and inspiring the
team to deliver a ‘World Class’ Visual proposition to our customers. You set the standard that our Visual
Merchandisers aspire to, by being a Role Model and showcasing true visual excellence in your own work. You
encourage, support and coach the team on a day to day basis. By demonstrating positive leadership behaviours
you will encourage the team to be flexible to meet the needs of the business.

SCOPE OF ROLE:
You will support your Manager in looking after a team of 1 - 6 Visual Merchandisers. You will be primarily
responsible for delivering a visually exciting environment, but you will also coach and support the store team to
deliver great service and motivate them to work in a fast paced environment.
*In Core stores the Visual Merchandising Team Leader role will sometimes have combined visual and creative
responsibilities, these have been asterisked.

RESPONSIBILITIES
COMMERCIAL FLAIR

 You develop a great understanding of your local market and competitors, conducting competitive shops,
identifying store specific opportunities and adapting Brand Guidelines to ensure that we deliver and
challenge all merchandising.
 You are able to utilise all commercial tools and can make suggestions to the Management team identifying
risks, and opportunities to maximise sales and drive store performance.
 You demonstrate and coach the team on the importance of using reports to ensure product placement is
considered to drive best sellers and protect markdown.
 You ensure all current promotions are launched to the highest standards and to guidelines, highlighting any
concerns or opportunities to the Management team.
 You see the availability of stock as important and support the team in ensuring the stock is there for our
customers and easy to find.
 You may also be required to support the Management team with wider Store responsibilities such as key
holder duties.

FUTURE FOCUS
 You actively generate ideas to evolve the Visual Proposition in store, either through adaptation of Brand
guidelines or suggesting new ways to use the space, e.g. layout ideas and fixture placement.
 As well as supporting the Management team in delivering the day to day running of the team, you will plan
aspects of the week and month ahead that are relevant to your position e.g. reviewing and ordering graphics
ahead of Model Store.

DRIVING RESULTS
 You lead the team in making sure all Visual Merchandising/Creative tasks do not impact on service levels
and put the needs of the customer first at all times.
 You identify areas in store requiring work and can prioritise workload. You support the Management team
with an action plan and timescales to address.
 You react positively to visit feedback from your Area Manager, Field Visual Merchandiser (FVM) and
Field Creative to evolve the Store in line with the latest Visual Merchandising update and Store
performance.
 You welcome all visual feedback from the Management team and communicate feedback to the team in a
positive way.
 You are able to problem solve and always demonstrate a positive attitude.
 You support the Management team in the successful delivery of Model Store set up from initial planning
stages to launch and help to communicate this to the team.

DEVELOPING THE BEST
 You constantly give feedback to the team, celebrating success and being constructive and supportive where
improvement is needed.
 You are able to adapt your approach to individuals and can identify both individual and team training needs
and support in the development of these through one to one coaching and training workshops.
 You support with the selection and coaching of new team members.
 You help to create a fun and dynamic culture, and make sure that working for Topshop/Topman is the best
place to work on the high street.
 You are seen as a Brand and Visual expert in store and share your knowledge and experience with the Store
team i.e. support store management in preparing and delivering team briefs.
 You profile the Visual Merchandising/Creative function in Store to ensure it is recognised as aspirational so
the wider store team understand your role.
 You coach the team to deliver visual and creative consistency throughout the store.

VISUAL/ CREATIVE EXCELLENCE
 You can implement and challenge Visual Merchandising guidelines, adjusting direction to suit store stock
package and customer e.g. colour stories, outfits and arm configurations.
 You have a sound knowledge of Layout and Fixture Placement principles and have the technical skills to be
able to evolve this in line with latest Brand guidelines.
 You are able to carry out a floor walk with a Field Visual Manager/Field Creative/Member of Management
team confidently.
 You support the wider Retail area where appropriate by supporting any Brand activity and developing the
skill base of others.
*You ensure Creative standards are high across all creative treatments and elements and challenge creative
proposition and use of equipment/ props to create an exciting store environment.
* You can implement Creative guidelines to suit Store Visual needs and stock package.
* You maintain and up keep all creative props to minimise store costs, taking ownership of the in-store
environment to ensure that all decoration is kept to a high standard and maintenance tasks are completed
professionally.
* You support your line manager to ensure that all Health and Safety guidelines are met when constructing all
props and installations to provide a safe environment for both customers and the team.

To apply, visit the store or email: cvs.tstmmk@hotmail.com 

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