Supervisor at Phase Eight
  • Applications for this job are now closed.
  • Expired: 25 Feb, 2016
The Phase Eight concession within Debenhams at intu Milton Keynes are looking for a part-time supervisor to join their team; the role offers 24 hours per week.
 
JOB DESCRIPTION: 

Job purpose
To generate sales by delivering outstanding customer service and maintaining exceptional standards, providing a world class shopping experience that means our customer returns again and again. To support the management team to ensure the profitability of the store/concession and drive sales through effective management and communication with the team.

Responsible for
- Sales 
- Actively sell in a professional and friendly manner 
- Achieve sales goals by demonstrating a passion for retail, the product and our brand 
- Confidently introduce our full range of products & services 
- Participates in sales initiatives and ensure team are aware of all opportunities to potential sales

Service 
- Provide an inviting and welcoming atmosphere for our customers 
- Engage with our customers, to exceed their expectations and build customer loyalty 
- Make the customer experience fun 
- Promote a customer focus within the team
- Maintain knowledge of competitor sales and activity

Product 
- Maintain an in-depth knowledge of our product in order to aid our customers fashion needs 
- To provide accurate and informative product knowledge including the features and benefits of the products available 
- Promote the brand, products and services at all times 

Operations 
- Ensure sales transactions and all cash handling procedures are processed with care and attention in line with Company policy
- Adhere to stock control procedures and highlight any areas of improvement to line manager
- Maintain the health and safety of colleagues, customers and contractors 
- Support the management team in ensuring the team are trained and understand all till and cash handling procedures

Teamwork 
- Work as an effective part of the store and regional sales team 
- Demonstrate flexibility in order to meet store needs 
- Support Style Consultants with learning and development needs 
- Support all team members in achieving team goals through professional and effective relationships 
- Communicate team goals and objectives in the absence of your line manager 

Key behaviours
Essential: 
- Sales and target driven 
- Customer service focused 
- Passion for fashion 
- Commercial awareness
- Strong work ethic
- Effective communicator
Desirable:
- Fashion retail experience 
- Planning and organisation skills 
- Team player
- Highly motivated

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