• Applications for this job are now closed.
  • Expired: 17 Jun, 2018

The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store.

Key Responsibilities:

Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store/mall, and career fairs and events
Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening
Coordinates candidate interviewing process with hiring managers
Ensures that new hire paperwork is completed to standard and entered into the POS system
Schedules associate onboarding activities and follows-up to see that they are complete
Supports Sales Leadership Team (SLT) in scheduling monthly observations, performance reviews and tracking completion compliance
Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates
Supports the Store Manager by entering specific components of the weekly schedule
Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms
Executes all compliance and safety related activities including placement of current labor law compliance poster
Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to country-specific policy
Reviews and maintains associate files to ensure compliance
General administrative and operational support
Reviews and audits time and attendance reporting to gain insight on clock in a clock out information, edits, and general scheduling practices
Reviews rest and meal compliance reporting in the back office PC and leverage weekly compliance reports to gain insight on the execution of these policies and procedures
Reviews and audits auto-term report
Enquires and follows up with SLT associates to ensure travel and expense reimbursement policies are being followed and reports submitted.
Inspects workforce management processes including ACES, store schedules, and Daily Plans to gain insight on execution and compliance
Follows up on reporting time hours

All leadership roles at Victoria’s Secret are responsible for:

Delivering top line sales results and growing the business through business insight to action
Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
Creating emotionally engaging customer experiences, consistent with the brand vision
Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
Building and growing high performing teams
Leading change through positivity and a growth mindset
Upholding positive associate relations that lead to engagement in the brand and the team
Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
Driving operating fundamentals
Effectively managing and controlling expenses
Executing store opening and closing procedures
Creating an awareness of, and building capability in, loss prevention
Reinforcing store strategy to reduce shrink
Managing all activities related to providing a safe work environment
Understanding, demonstrating and enforcing Company values

Success Measures:

Sales Comps (Likes)
Bra Comps (Likes)
Return on Visit (ROV)
Associate Opinion Survey (AOS) Results
Retention of top talent
Demonstrates excellent time management, organisation skills and attention to detail
Demonstrates ability to communicate with Sales Leadership Team and associates
Demonstrates ability to accurately observe and provide feedback
Demonstrates proficiency with computer
Schedule flexibility to include evenings, weekends, holidays, and non-business hours

To apply for the role, please click here.
Good luck!

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