Job Title: Store Manager
Reports To: Area Manager
Purpose: A Store Manager is responsible for delivering, growing and driving the business forward. You are the Brand Ambassador for the business and your team. You will lead, manage and inspire a highly engaged team to deliver a distinctive Jack Wills customer experience in your store. You will be responsible for every aspect of your business and can really make a difference with all KPI’s. You will ensure your store looks the best by delivering exceptional visual and creative standards. You will ensure that you understand your market place and customer and are able to make commercial decisions based on what your customers need. You will engage and communicate where necessary with Head Office functions to support the growth of your business and make recommendations for the future.
Tasks: Create a culture where service comes first ensuring that the team deliver. Delivers an Omni Channel experience for our customers. Delivers the retail strategy into a store model that is relevant, commercial and cost effective, exploiting all opportunities to maximise profit. Manage the store team to ensure the visual and creative standards are implemented and maintained at all times. Demonstrate strong retail awareness and will always be one step ahead of the competition. You proactively seek, anticipate and respond to shifts in retail and new market opportunities. Seek opportunities and areas to improve, encouraging the team to try new ideas. Share ideas and give feedback with solutions to the Area / Business. Leads by example ensuring that all KPI are achieved i.e. Sales, Conversion, ATV, Payroll, stock loss and HR. Personally strive to be the best seeking all development opportunities available. Play an active part in growing talent and succession management for the store team, area and business. Recruit outstanding individuals with future potential who will deliver results, love the brand and are passionate about the customer. Delivers a fantastic first impression with our new team member’s, through a great recruitment process, induction and objective setting for all. Create a culture where good performance is recognised and you build a store community. Ensure that all the team have up to date regular performance reviews. Able to engage the team, ensuring they are given what they need, when they need, so they feel empowered and informed. Challenges and manages poor performance in line with company procedures. Creates good working relationships with Head Office support networks to support your business and feedback to Head Office departments regularly. Able to show resilience, takes feedback on board and delivers any feedback to the team in a positive way. Takes full responsibility for FOH and BOH operations, ensuing that the team are aware and understand the policies and procedures and that the store is legally compliant. This includes, till and cash handling, payroll management, stock management, administration, and H&S.
The Person: Good communicator at all levels. Takes personal responsibility for store results. Has experience managing a team. Has managed a previous business. Team player, who works hard, is reliable and operates with integrity. Develop great working relationships. Able to use own initiative and make quick decisions. Creative thinking Understands and keeps up to with the retail trends. Able to adapt style and manage change. Will demonstrate a love of the brand. Obsessed with giving great customer service. Be professional whist creating a fun environment.
Our Values: Our values reflect the way we act and what we stand for as a brand. British - Britishness anchors all that we do; we're inspired by its history and tradition, blending old and new to create something that's distinctly ours. Wherever we go in the world, we'll always stay true to our British roots. Entrepreneurial - The business began with two friends taking a risk. That pioneering approach and commercial instinct remains. And we will retain it, however large we become. Innovative - Creativity, and the desire to be leading edge, drives us. It makes our day jobs more exciting, and ensures that we keep inspiring our customers too. Responsible - Integrity and decency is at our core; it's inherent in us to act properly and treat everyone, whether our people, our suppliers or our customers, with respect. Excellence - It's not just about our high quality product: we believe in excellence in everything we do, it's that simple.
To apply: Send a CV to firstname.lastname@example.org