(37.5 hours per week)
DEFINITION OF ROLE:
Team Leaders are the Service Role Models in our stores whichever job you do your ultimate aim is to support a “World
Class shopping experience” to our customers. You set the standard that our Sales Advisors aspire to, by being a Fashion
Role Model and showcasing what great looks like. You encourage and support them on a day to day basis and are
always flexible to the ever changing demands of our business.
SCOPE OF ROLE:
Team Leader’s responsibilities include supporting the Deputy Brand Managers in the daily running of their
department/floor. You will help to coach and manage up to 25 Sales Advisors in one of the following areas of the business
including sales floor, product specialism, till points, department specialists and back of house. You have strong
communication skills and motivate the team to work in a fast paced environment.
You support the team to ‘know their stuff’, ‘connect with the customer’ and be amazing Fashion Role Models.
Using the commercial tools available you make suggestions to your Line Manager identifying risks, and opportunities
to maximise sales.
You liaise with the visual teams to support them in the delivery of commercial and inspirational store environments.
Inspiring the team to understand the market you make them aware of competitor activity and help them to
understand the impact on your store.
You ensure availability of stock is there for our customers.
You maintain Model Store Standards on a daily basis taking action where needed.
As well as delivering the day to day in store, you will plan aspects of the week ahead that are relevant to your
position e.g. scheduling, daily planners, stock take and delivery intake.
You embrace the development of multi-channel advancements and understand the commercial impact it has on our
You see service is your number one KPI.
You talk and listen to customers and respond to feedback quickly.
You drive any business initiatives and incentives by encouraging and supporting the team to deliver the targets set
e.g. Customer Connect Feedback and email capture.
DEVELOPING THE BEST
You support with the selection and coaching of new team members.
Deliver team briefs and energizers giving the team the information they need to know at the right time.
You talk and listen to the team to gain individual and community feedback, so they know their opinion counts.
You show passion and commitment towards your own development and inspire the team to do the same.
You constantly give feedback to the team, celebrating success and being constructive and supportive where
improvement is needed.
You are able to adapt your approach to fit the needs of individuals.
You are proactive about your own development and seek support from your Deputy Manager to help you get there.
You are able to respond to feedback in a positive and professional way and support team members to do the same.
You have the ability to deal with difficult customer or team situations in the correct way, ensuring the customer and the
team are always looked after.
You demonstrate an ability to react quickly to changing situations and deliver at pace.
You are able to spot potential risks and suggest appropriate actions.
You are aware of the impact that stock loss and markdown have on the store and support controlling this.
You deliver the best possible customer service experience, by constantly reviewing daily planner, touch point needs
or BOH requirements.
You support the Management team in meeting all Health and Safety requirements providing a safe environment for
customers and teams alike.
To apply, visit the store or email: firstname.lastname@example.org