Retailer information for intu Metrocentre

We have outlined below various ways in which the centre team can support your store with in-centre and digital promotion and advertising, how to assist with vacancies and how to get involved in the Retail Gold training scheme with Gateshead College.

If you require any further information, please contact reception on 0191 493 0200 and the team will be able to direct you to the relevant department to deal with your enquiry.

We also have a designated Retail Liaison Manager, Chris Mitchell, who will be a key contact for your store. You can contact Chris on 0191 493 0200 or via email chris.mitchell@intu.co.uk

Find the contact you're looking for at intu Metrocentre

Who's who at intu Metrocentre

Meet our marketing team

Jennifer Nee, Marketing Coordinator Jennifer.nee@intu.co.uk

Emma Hart, Marketing Coordinator emma.hart@intu.co.uk

Sarah Wong, Marketing Coordinator sarah.wong@intu.co.uk

Marketing Opportunities

Want to know what our in centre marketing team can help you and your store with?

Our centre calendar is always full of events and promotions! Check out the centre's latest events using our 2019 Marketing Calendar and download our Marketing Opportunities handbook to find out how you can get involved.

Marketing Calendar

Marketing Opportunities

For promotional activities such as flyering and sampling, you will need to complete a Marketing Promotions Application form and return to our Marketing Coordinators. To apply for any events in-store such as launches and book signings, you will need to complete our Event Application Pack and return to Marketing Coordinators, Jennifer NeeEmma Hart or Sarah Wong

Marketing Promotions Application

Event Application Pack

Did you know as a member of staff at intu Metrocentre, you're entitled to discount at many of our stores, leisure facilities and restaurants within the centre. To sign up for your staff discounts card, please visit our Blue customer service lounge to collect your application form.

View staff perks

Are you a new retailer to the centre or wish to change information about your store on our website? Please contact our Marketing Coordinator, Sarah Wong.

Do you wish to promote your store, its events and activities via social media? Please fill out the following form:

Social Media Request Form

Commercialisation Opportunities

There are various paid advertising options around the centre including poster sites and digital advertising to promote your business.

There is contact details for each opportunity. You can also speak to Judith Scanlan, Commercialisation Coordinator on 0191 493 0200 or email  judith.scanlan@intu.co.uk

intu Experiences information pack

Advertising your vacancies

We happily post vacancies on behalf of retailers free of charge. Vacancies will be posted on the centre website and touch screens and shared with Job Centre Plus. Download your amendable vacancy form and send back to reception.metro@intu.co.uk to provide full details. We can also provide candidates from our Retail Gold scheme on request.

Please be aware, vacancies may take up to 7 days to upload to website and screens.

Download vacancy application

intu’s Retail Gold scheme can help you to fill your vacancies

Retail Gold provides access to a talent pool of enthusiastic candidates who have undergone a 3 week training course.  Candidates have been sifted and understand what it takes to work in the retail/hospitality sector.  We can arrange CVs for your consideration, just contact Von Clarke, our employment advisor from Job Centre Plus via: VON.CLARKE@DWP.GSI.GOV.UK or contact chris.mitchell@intu.co.uk

This can reduce the time that you spend sifting and selecting applicants for vacancies.

Through Retail Gold you can recruit employees free of charge.

Our partners so far have included Debenhams, Collectables, WHSmith, Namco, Pandora, Odeon, Swarovski and MOD Pizza who have all successfully recruited from Retail Gold.

Click here for more information on Retail Gold

Download information

Fully funded training workshops available to you and your team

Retail Gold also provides a series of bespoke workshops and qualifications for you and your employees to develop essential skills within the retail and hospitality sectors.

Click below for examples of fully funded workshops:

View workshops

For more information about Gateshead College and Retail Gold, please visit their website.

Visit Gateshead College

Contractor Management and work permits

*Please note a minimum of £10 million Public Liability Insurance is required.


There are some changes to how contractors are to be managed at intu Metrocentre, relating to how contractors will gain access. (This replaced the Retailer Notification of Works form and put the onus on the contractor, rather than the retailer)

As of 5th August 2015, all contractor access into the centre will be controlled via an online system called Contractor Tracker (C Tracker).

C Tracker is a web based system that can be accessed from a variety of systems providing they have internet connection – including tablet and smart phones. It comprises of two stages which allows us to check the competence of contractors and also to ensure works carried out at our centre are as safe as possible.

Stage 1

The contractor should access the system on www.ctracker.co.uk/intu.  Your contractors will be asked to register your company and the areas you may work in.

To make things easier, this stage will only need to be done once, to access all intu centres.

Stage 2

Your contractors will need to complete an access request 48 hours in advance of any visits to the centre.  To do this, they will go back to the system and log on and click access request.

If you have any queries, please do not hesitate to get in touch with our designated helpdesk on 0191 493 0228.


At intu Metrocentre we have our very own chaplain - Canon Lyn Jamieson. To get in touch with Lyn call 0191 493 0259.

Sustainable Transport

We employ a dedicated Sustainable Transport Manager who is available to provide advice on ways to reach the centre. To download a Public Transport Guide click here or to plan a journey by car.