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Latest information for your visit

Please read the following latest centre information before setting off.

Update on Friday 18 September:

Following the latest North East restrictions covering the areas of Gateshead, North Tyneside, Newcastle, Northumberland, South Tyneside, Sunderland and County Durham, please only visit the centre with people you live with (or are in a support bubble with). This applies to all public areas of the centre, including the malls, shops, restaurants and leisure facilities.

Restaurants and leisure venues will be adhering to the restricted hours and will close between 10pm-5am. Restaurants will be restricted to table service only.

The centre is still open as usual. Our teams have been briefed on the new guidance and will be reminding people to keep a safe distance and to wear a face covering. Please play your part in following these new guidelines to help keep everyone safe. Please see our FAQs.

Throughout the pandemic, we have been and will continue to do everything we can to make sure the centre is a safe place to visit and work. That includes following the guidance from Public Health England and the Government.

In addition to the existing safety measures we already have in place, from 24 July everyone that visits the centre, whether that’s to work or to shop, will need to wear a face covering. A face covering is something which safely covers the nose and mouth; visitors can buy reusable or single-use face coverings as well as also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.

Anyone not wearing one, could be refused entry to the centre or asked to leave. There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.

We know that the experience will feel different, however we hope these measures will help provide all our visitors with additional reassurance. To learn more about what we’re doing in centre to keep you safe during this time visit our dedicated safety and wellbeing page.

Keeping you safe

Other key information for your visit:

Our priority at intu Metrocentre as we enter each phase the Government has set is to keep people safe.

Nothing is more important to us and we will continue to make sure our centres are clean and safe places to be.

We’ve introduced a one-way flow system around the centre on the ground floor. Please follow the signage and social distancing rules upon entering.

Please view our updated centre map to plan your visit.

Below are where the carparks, entrances, toilet facilities and other services have reopened:

Carparks:

  • Blue multi storey (Levels 1, 2 and 3)
  • Blue surface car park
  • Green surface car park
  • Red multi storey (Levels 1, 2 and 3)
  • Red surface car park
  • Yellow multi storey (Levels 1, 2 and 3)
  • Yellow surface car park

Customer services desk:

  • Upper Platinum mall (near Waterstone's)
  • Lower Green mall (near M&S)

Toilets facilities:

  • Upper blue mall
  • Upper red mall
  • Upper green mall
  • Exhibition Square

Baby feeding/changing facilities:

  • Lower Exhibition Square
  • Upper Blue mall
  • Upper Green mall
  • Upper red mall

Fun Buggy:

Fun buggies are available for hire from the customer services desk located in upper platinum mall and lower green mall.

Shopmobility:

Whilst Shopmobility services remain temporarily suspended, we are still offering guidance and support to any member enquiries. Please contact 0191 493 0219 for more information.

Quiet room:

Our quiet room located in the lower blue mall near Pizza Hut is now open. Please follow social Distancing guidelines, one person or one household is allowed to enter the quiet room at any one time.

Mobile phone charging boxes:

The mobile phone charging boxes in Town Square and Exhibition Square are now reopen and available for you to power up your phone's battery.

Frequently asked questions:

You may have other questions about our centre during these challenging times. We have put together a page of helpful frequently asked questions to provide you with further information on how our centre will be operating at this time.

FAQ's

Which stores are currently open at intu Metrocentre?

Please click the links below to find out which stores, restaurants and leisure attractions are currently open at intu Metrocentre. We will be updating our website on a daily basis, please come back to check which retailers are open.

Individual store times are subject to vary, so please check with the store directly before setting off.

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