Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Opening hours

Due to the current situation retailer openings times vary.

You can view the list of stores that are currently open by clicking here, but we strongly advise that you check with individual stores before you visit to ensure the retailer is open and what their individual opening times are.


Due to the current circumstances this service is currently unavailable

A user friendly ‘Shoppers Locker' service is provided at intu Metrocentre by ulockers limited. Lockers are currently located at two locations: upper Blue mall near Greggs and lower Yellow mall behind the Customer Services desk.

Lockers are available in two convenient sizes:

• Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.

• Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share

Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed). Once rented, lockers can be accessed as often as required at no additional cost.

Locker charges:

  • Medium Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00
  • Large Locker: 2 hours £4.00, 4 hours £5.00, 10 hours £6.00

Medium lockers - fits shopping, Large lockers - small case

Any overtime is payable on return - your locker will remain securely closed. All rentals include up to £500 contents insurance cover (terms apply), and all our lockers are remotely monitored, covered by CCTV and alarmed for your peace of mind.

Free Wi-Fi

Absolutely free Wi-Fi, absolutely everywhere! Did you know (or shall we say ‘did yee kna’) that our in-centre wi-fi is free to use throughout intu Metrocentre?

Find out how to get connected.


A Shopmobility service is available on the 3rd level of the blue multi-storey car park and offers 32 electric scooters and 50 wheelchairs, plus 24 parking bays for members.

Click here for more information about accessibility facilities.

Customer Services

​We’re more always more than happy to help and to put a smile on your face whilst you’re visiting our centre. If you need assistance from a member of our team, you can visit our Customer Service desk in centre:

  • Upper Platinum mall near Waterstone's
  • Lower green mall near M&S

You can also contact us via email or call 0191 493 0200

Health and safety

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it!We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

Download now

Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with ‘The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.

We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our Customer Services Desks.

Autism Friendly Visual Guide

Autism Friendly Detailed Guide

Autism Alert Card

Additionally, we host quiet hours which you can find more information about on the link below:

Quiet hour information

You can also hire the sensory bags from customer services desks:

Sensory bags information

If you would like to make an enquiry, please contact our autism champion Clare Cannon at clare.cannon@intu.co.uk.