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Santa's Grotto

HO HO HO...Santa's back!

Santa Claus and his elves have arrived! Make sure your little ones have their wish lists at the ready!

From Tuesday 5 November 2019 until Tuesday 24 December 2019, Santa will be in his brand new grotto at our magical Arctic Experience on the ground floor of Town Square just outside House of Fraser.

This year we are offering both walk-up sessions and a limited number of bookable sessions for a nominal charge, with all profit going to The Percy Hedley Foundation.

The Percy Hedley Foundation (Registered charity number 515943) offers a wide range of services to children, young people and adults. Their education services include Hedley’s Percy Hedley School, Hedley’s Northern Counties School, Hedley’s College and residential and respite care for all ages.

To make all of this happen they have a dedicated team of fundraisers who work all year round to raise money that goes directly to provide these vital services, specialist equipment and facilities in the North East that simply wouldn’t exist without your continued support.

For further information about The Percy Hedley Foundation, please visit their website at: www.percyhedley.org.uk.

As part of the enchanted experience, all children will receive a gift when visiting Santa.

Walk-up visits

You can visit Santa without a booking at the following times at a cost of £1* per child.

Tuesday 5 November- Saturday 29 November

  • Monday to Saturday: 1pm - 7pm
  • Sundays: 11am – 5pm

Saturday 29 November – Sunday 22 December

  • Monday to Saturday: 1pm - 8pm
  • Sundays: 11am – 5pm
  • Monday 23 December: 9am-8pm
  • Christmas Eve: 9am - 4pm

Please be aware that you will need to queue for the above walk-up visits. During peak times we may need to close the grotto up to 1 hour before times stated on weekdays, and up to 2 hours before times stated on weekends.

Top tip from Santa: Weekends and school holidays are expected to be very busy so you might consider visiting during the weekdays / weekday evenings to avoid disappointment. Don’t forget we are open until 7pm weekdays until 29 Nov then 8pm weekdays until 20 Dec.

*subject to VAT

Bookable sessions

Beat the queues and secure your meeting with Santa by booking online at a cost of £1.50* per child.  Limited Santa meet and greet sessions are available to book online now at the following times:

  • Monday to Saturday: 9am - 1pm
  • Please note there are no bookings available on Monday 23 December or Tuesday 24 December

Click here to book your session.

*Subject to booking fee and VAT.

Relaxed Santa

*Unfortunately these sessions are now fully booked.

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