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Arctic Experience

We’ve brought the outdoors indoors this year with our magical Arctic Experience.

We’ve brought the outdoors indoors this year with our magical Arctic Experience!

Entry to the Arctic Experience is free and shoppers can wander into Town Square outside House of Fraser to soak up the festive atmosphere.

Little kids (and big kids too!) can skate on our synthetic ice rink, dip into our ball pool for a selfie, watch the snow fall indoors and even visit Santa Claus in his brand new grotto.

Please note there are nominal charges for the ice rink and the grotto.

Arctic Experience opening times

Tuesday 5 November- Friday 28 November

  • Monday to Saturday: 9am - 7pm
  • Sundays: 11am – 5pm

Saturday 29 November – Sunday 22 December

  • Monday to Saturday: 9am - 8pm
  • Sundays: 11am – 5pm
  • Monday 23 December: 9am-8pm
  • Christmas Eve: 9am - 4pm
  • Friday 27 December: 9am - 6pm
  • Saturday 28 December: 9am - 6pm
  • Sunday 29 December: 9am - 5pm

Ice Rink

Located at our Arctic Experience in lower Town Square, our synthetic ice rink is the perfect place for magical fun with family this Christmas.

Our ice rink is free to family club members who present their card upon arrival, or non-family club members can experience the rink for just £2 per person. All proceeds will go to our charity of the year, Newcastle and Gateshead Foodbanks.

Not a member of the family club yet? Join the club now!

Booking is not required for the ice rink.

Santa's Grotto

You will find Santa Claus in his brand new igloo grotto in our magical Arctic Experience in Town Square (outside House of Fraser) from Tuesday 5 November 2019 until Tuesday 24 December.

Walk-up sessions are welcome but if you would like to secure a time slot and beat the queues, please book online.

Click here for more information and full details on how to book a session for Santa's Grotto.

Event Terms & Conditions