Quiet hour will take place first Tuesday of every month from 10am until 11am.
We are partnering with the National Autistic Society (NAS) to support the Autism Hour campaign. During your visit, you'll notice some of the changes we've made to benefit our autistic customers. intu Metrocentre's quiet hour will continue throughout the year and will take place the first Tuesday of each month at 10am.
All participating retailers, restaurants and leisure facilities will commit to a minimum of:
• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to austistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.
• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.
• Sharing information: Information will provided to our staff to make your experience at intu Metrocentre a positive one. We will receive information about autism in advance with employees so they know what to expect from customers’ behaviour and how they might be able to help.
Customers can also pick up their autism booklets from any of our customer service desks or can download a guide from our accessibility page
We always strive to put our customers' needs first, therefore we have several accessible facilities in centre including accompanied shopping, shobmobility and our assisted changing facilities. Click here to read more about the services we provide in centre.