Assisted Changing Facility

intu Metrocentre’s assisted changing facility is located on the Upper Red Mall close to Debenhams. The facility has a Horcher unilift track hoist, changing bench with shower and a lima lift toilet.

The facility is operated on a free of charge membership scheme. Membership is granted by registering at the red customer service desk on the ground floor. Please provide a valid form of ID (driving license, utility bill or passport) when registering. When joining you will be given a familiarisation tour of the facility and given a paper copy of the equipments instructions.

Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. Due to the specialist needs of individuals intu Metrocentre staff are unable to provide assistance in the use of this facility. Carers and support workers are welcome to become members rather than the individual using the facilities.


A Shopmobility service is available on the 3rd level of the blue multi-storey car park and offers 32 electric scooters and 50 wheelchairs, plus 24 parking bays for members.

Shopmobility opening times during the festive season are:


9:00am - 10:00pm


09:00am - 8:00pm


11:00am - 5:00pm

Please contact us on 0191 4930200, extension 2261.

Wheelchair and rollator hire are free of charge but require a £10 cash returnable deposit. Leg extensions for wheelchairs are also available.

To become a member of the Shopmobility scheme there is a £5.00 annual membership fee plus a £2 daily hire fee for mobility scooters. Scooters and wheelchairs must be returned to Shopmobility no later than 15 minutes prior to closing time.

Only members of intu Metrocentre’s Shopmobility scheme can pre-book scooters. We advise you to pre-book a scooter up to seven days in advance to avoid disappointment. Non members can hire scooters, if available, on the day, with a £30 cash deposit and two forms of ID, one with details of current address. The non member daily hire fee for electric scooters is £4.00.

Please note, there will be a price increase effective as of 1st January 2019:

  • New/renewed membership - £10.00
  • Member equipment hire charge - £2.00
  • Non-members equipment hire charge - £5.00
  • Wheelchair hire - £1.00

Customers must be aged 16 or over or be accompanied by an adult to hire any equipment. A copy of the Shopmobility membership form is available to download here.

Download Shopmobility form

Accompanied shopping

This service is available to anyone over 18 who is blind or partially sighted. Enjoy a two hour personal shopping experience with a member of our customer service team.*

The centre will offer four appointments per month, which can be booked from the 20th of each month. Our trained guides will help you find your way around the mall and can offer detailed descriptions of anything you’re planning to buy.

To book your appointment, please email or call 0191 493 0200.

*Shopping trips will be offered on a first come first served basis and must be booked in advance. No appointments will be available in December due to peak trading.  All our volunteers have been given general sensory training by Henshaws

​Book appointment


We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with ‘The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.

We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our Customer Service Desks.

Autism Friendly Visual Guide

Autism Friendly Detailed Guide

Autism Alert Card

If you would like to make an enquiry, please contact our autism champion Clare Cannon at