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Centre info

From travel options to opening times and customer services

Opening times

Getting here

intu Metrocentre
intu Metrocentre, Gateshead, Tyne and Wear, NE11 9YG

Services

Customer services

  • Hidden disabilities

    Find out how to make your trip easier

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  • Mobile Phone charging

    Power up your phone using our mobile phone charging points around the centre!

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  • Free Wi-Fi

    Stay connected wherever you are with free Wi-Fi!

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  • Shopmobility

    A Shopmobility service is available on the 3rd level of the blue multi-storey car park.

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Parking

  • Car valeting

    H20 Car Valeting provides a wide range of premium, convenient valeting services

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  • Electric car charging

    The four electric charging points are free to use and are available during centre hours.

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  • Disabled parking

    We have spaces available in our car parks for disabled shoppers

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Family

  • Indoor soft play

    A free soft play area has opened at intu Metrocentre - providing hours of entertainment for young visitors aged four and under.

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  • Outdoor play area

    The outdoor play area located outside the Qube at intu Metrocentre is designed to provide fun for children from 3-10 years old and is...

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  • Fun buggies

    intu Metrocentre fun buggies are available for hire from all our customer service desks.

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Shopping

  • Collect+

    Buy online and pick up in centre with Collect+

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  • Click & Collect

    Buy online and pick up in centre with Click & Collect

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  • Personal Shopper

    Personal shopping at intu Metrocentre - our in-centre style team are here to help you solve all your shopping and fashion dilemmas!

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Gift card

Offering a world of choice, intu Gift Cards are redeemable in a wide range of stores, restaurants and leisure facilities within intu.