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Customer Services Assistant

intu Merry Hill are looking for a new Customer Services Assistant on a permanent part time basis. This role is 18 hours a week, working every weekend and one evening in the week. This role will include a variety of tasks including the following: •Demonstrate World Class customer service at all times. •To log all complaints,compliments,lost property etc into the correct database. •To assist with lost cars,children and families. •To liaise with all other departments, as appropriate. •Delivering world class customer service to all visitors and colleagues •Being able to interpret customers' needs and deliver meaningful advice •Providing a quality,efficient and friendly service •Achieving customer service performance standards •Ensuring a good knowledge of all facilities and processes in order to deal with customer's queries,complaints and compliments inline with company procedure •Taking care of own and others health and safety •Being observant at all times, and reporting any suspicious packages or persons immediately •Maintaining a smart and well groomed appearance meeting our uniform standards •To proactively engage with customers throughout the shopping centre providing assistance,direction and deliver exceptional standards of customer service •Correct cashiering procedures to be followed at all times. •Dealing with any customer/visitor enquiry in a professional,friendly way. •Be "eyes and ears" of the mall ensuring that the centre is presented in the best possible way and that any defects are reported and resolved quickly and efficiently. •Handle customer complaints in a professional way;ensuring information is then passed on to the relevant person. •Handling any queries with regards to "lost persons" or lost property. •Undertaking any further duties as requested by the supervisory or management team Deal with customer contact and send accurate responses via social media Confident in approaching customers to complete feedback surveys