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Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Personal shopper

Department store Debenhams offers a personal shopper service in-store. For further information on this service please contact Debenhams directly on 08445 616161.

Tax-free shopping

Tax-free forms can be requested in some of our stores, but why not save all your receipts and fill out the tax-free form at the airport? A much quicker and easier way to claim your tax back. Alternatively you can print off tax-free forms online.

Student discounts

We have a growing number of stores that offer students discounts on a range of high-street fashion brands, which include Topshop, Topman, OFFICE and New Look.

Make sure you bring your Student ID with you next time you visit to start saving money!

Health and safety

First aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Drones

You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it!We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of Conduct

All of us here at intu are committed to making your experience with us as welcome as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have a few simple house rules that we hope will keep everyone happy.

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

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Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs, a visit to a busy shopping centre can be a daunting experience.

To help make your visit to as enjoyable as possible, intu Merry Hill have developed a number of helpful resources for individuals with autism and their parents/ carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.

Download the intu Merry Hill Autism Friendly Visual Guide >

Download the intu Merry Hill Autism Friendly Detailed Guide >