Latest gift card information
We are working closely with our retailers to ensure your intu Gift Card will be accepted. intu Gift Cards are issued by EML Payments Europe Limited (EML) who are the parent company of Flex-e-Card Limited, the UK-based provider of gift card services to intu – you will see Flex-e-Card’s name on the reverse of intu gift cards.
EML have confirmed that all funds associated with these cards are held in a designated client account under the control of EML only. EML settles with Mastercard on a daily basis for all transactions that occur on these gift cards.
This process is entirely independent of intu and will continue to happen regardless of ownership or control of intu. EML’s obligation is to its cardholders as per the terms and conditions of its cards, and to Mastercard as per its membership agreement. The appointment of Jim Tucker, David Pike and Mike Pink of KPMG LLP as administrators of intu properties plc does not alter these obligations.
We anticipate that following EML making this statement the retailers at the intu sites will recommence accepting them in the near future.
Social distancing measures
So that we can support social distancing guidelines, our customer service desk and tills are currently closed. You can still order an intu Gift Card online via this website and orders are being processed as normal. You can also order a personalised Click & Collect Code which is delivered to the recipient via email and can be exchanged for a gift card in centre.
Our gift card deliveries are fulfilled by Royal Mail who no longer require a signature for delivered items to help prevent the spread of COVID-19. Delivery times remain normal.
Check your balance
Enter the 16 digit card number printed on the back of your gift card.