The intu Merry Hill Safe Hands scheme is part of our family facilities, we offer a hotline number to assist parents and guardians in finding children who have been separated whilst out shopping. Please call 01384 487 978 to speak directly to our Customer Service team who will help you.
Tips for parents
If you are little and lost
Losing a child, even for a few moments, can be very distressing and so for peace of mind you can visit our Customer Service desks on the lower mall near Boots or Asda to collect a free wristband for your child. If your child gets lost our number is on the wristband so any found children can be reported to us straight away. If you have lost of found a child please talk directly to our friendly Security or Customer Services team.
These wristbands are bright, waterproof and tough, so as well as shopping they are ideal for other days out or journeys into busy towns and cities.
intu Merry Hill is a family friendly and safe place to visit, shop and have fun. However, just in case you and your child are separated whilst shopping our intu Safe Hands scheme can help reassure and get help fast.
Wristbands can be picked up from the Customer Service Desk if you are shopping with children. They have our telephone number on for if someone finds a lost child. If you lose a child or need to report an incident you can talk directly to our Security and Customer Services Team.