Free Wi-Fi

Stay connected where you are! Here at intu Merry Hill we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.


Power up your phone battery with a free 30 minute charge with ChargeBox, available at Eat Central and compatible with most Apple, Android and Windows phones. Find out more here.

There are three ChargeBox sites located around Eat Central, which are free to use, with easy to follow instructions displayed on an interactive touch screen.


There are four lifts located across the shopping centre on the lower mall, near Debenhams, near M&S and also by H&M.

Breakdown Assistance

Get free assistance from the RAC if you break down in any one of our car parks. Simply call 0800 82 82 82 and quote INT1.


Our clean and spacious toilets (and disabled toilets) can be found right across the shopping centre.

On the upper mall our facilities are located in Eat Central, near Primark and near by to the Post Office whilst on the lower mall you’ll find them near JD Wetherspoon.

Cash machines

You can find cash dispensers in the following locations:

Upper Mall

  • HSBC, near Debenhams
  • Halifax, near Primark
  • M&S in-store
  • Eurochange, near Starbucks

Lower Mall

  • ASDA
  • Coventry Building Society, near Debenhams
  • Eat Central, near Nando’s
  • Post Office, near Sports Direct


Here at intu Merry Hill we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Sensory aids

You can find information about our induction loop by visiting the Customer Services desk on the lower mall near Holland and Barrett and at the Centre Management Suite reception desk on the upper mall.

Disabled parking

We have plenty of disabled parking spaces spread right across the shopping centre and with most parking spots within easy reach of the main entrances, you’ll never be too far away from the all the action. Just don’t forget to display your valid disabled badge on your windscreen when parking.

Disabled services

No matter what your mobility needs are, you’ll be sure to find the answer at Age UK’s Mobility Centre on the upper mall near Primark.

Whether you need a powered wheelchair or a mobility scooter, you can visit the Mobility Centre seven days a week.

All equipment hire at the Age UK Mobility Centre requires proof of ID and proof of address. For further information on the service please call 01384 267 007.

The closest car parks to the Shopmobility centre are at the ODEON Cinema and the multi-storey car park at Primark.

Disabled access guides

For detailed, pan-disability access information at intu Merry Hill, please visit DisabledGo.

Autism Awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs, a visit to a busy shopping centre can be a daunting experience.

To help make your visit to as enjoyable as possible, intu Merry Hill have developed a number of helpful resources for individuals with autism and their parents/ carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.

Download the intu Merry Hill Autism Friendly Visual Guide >

Download the intu Merry Hill Autism Friendly Detailed Guide >

Assisted Changing Facility

intu Merry Hill’s assisted changing facility are located on the Upper Mall at Eat Central.

The facility is accessible via a RADAR key during centre hours and includes a ceiling tracked hoist, an adult-sized changing bench and enough room for a disabled person and up to two carers. 

There is also a disabled-friendly toilet, height adjustable sink and a hoist to help users out of their wheelchairs.

Please note that we do not provide slings and advise you to check with your sling manufacturer to ensure they are compatible. 

Due to the specialist needs of individuals intu Merry Hill staff are unable to provide assistance in the use of this facility.