All Services


intu Lakeside has a dedicated Shop Mobility Centre.

You can access Shop Mobility in Car Park 10/Blue on Level 1.

Wheelchairs and other mobility options are available free of charge and staff are always on hand to offer specialist advice on your needs.

Valid ID will need to be provided, and will be kept by the Guest Services team during your use of the ShopMobility service, and returned to you when the equipment is returned.

Please call to check for availability of equipment before arrival.

For more information on our Shop Mobility service, or to book in advance, please call 01708 869 7449.

Opening hours

Monday to Friday 10:00 - 21:30
Saturday 09:00 - 20:30
Sunday 11:00 - 16:30
Bank Holiday 10:00 - 20:30

Hiring times

Monday to Friday 10:00 - 13:30   14:00 - 17:30    18:00 - 21:30
Saturday 09:00 - 12:30    13:00 - 16:30    17.00 - 20:15
Sunday 11:00 - 12:30    13:00 - 14:30    15.00 - 16:30

Equipment must be returned 45 mins prior to closing time.

Please ensure you have a valid disabled blue badge on display when parking in one of our disabled spaces. But don't panic if you've left your badge at home or haven't got one, our Shopmobility Team can give you a temporary badge to use for the day - simply ask a member of staff.*Please note that two forms of identification are required when registering for membership and when hiring equipment for a one off visit. Customers will also be asked to complete a disclaimer form when hiring equipment.

Please note that at least one form of identification must have the applicant's photo and current address. Please contact a member of the team on 01708 869744 for details of which forms of identification are accepted.

**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. Double slots can be booked if you need more time, subject to availability. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.