All Services

Customer lounge

Guest Services that promise an even better shopping experience

Our Guest Services bring together everything you could possibly need while you take a break from the hustle and bustle of the centre outside. Pop over for fashion inspiration from our style experts, or just relax until you’re ready for even more retail therapy!

Here are just a few of the things we can help you with

Gift cards

It’s now even easier to get your hands on an intu gift card at the Guest Services Desk. See a member of our Guest Services staff. If you are looking to spoil someone else, our personal stylist experience will work as a perfect present.

Personal Stylist

Our free, independent stylist service includes a 30-minute consultation followed by 90-minutes of shopping with your stylist. You’ll feel great as you step out of the Stylist Lounge looking, and more importantly feeling fabulous!

Free Tablets

Are you are struggling to view our online deals on your smart phone? Our handy tablets will make your shopping experience easy and efficient.

Free Wifi

As with everywhere at intu Lakeside, Wifi in the Customer Lounge is free. That’s just how we scroll.

Free Phone Charging

If you’ve spent so long sending pictures to your friends for a second opinion on this season’s styles that the battery on your phone has died, our mobile phone charging station is a real lifesaver.

Christmas Club

Our Christmas Club has a new HQ! Drop over to the Guest Lounge to set up your membership, start adding to your account and then let all of your friends on social media know that this year’s celebrations will be the best, using our free Wifi.

Centre Information

Whether you’re looking for a particular store or just a little inspiration, the Guest Lounge and Guest Services desk have everything you need. From directions to opening and closing times and the best eateries in centre – our team will answer all your questions.

Concierge Service

Shake up your intu Lakeside experience with some recommendations from our Concierge team. No one knows the centre better than they do, so you can be sure they’ll introduce you to something new whether it’s a restaurant (they’ll even make you a reservation), an exclusive event or booking you a taxi home.

Click & Collect

If you’re short of time, why not do your shopping from home at intu.co.uk? You can then pop in at a time that suits you to collect your purchases. It’s online shopping made easy!


If you want to buy from a store that’s not at intu Lakeside, we can help with that too! With Collect+ you can have parcels delivered to the centre ready to pick up any time that is most convenient for you from early until late, 7 days a week.