intu own and operate some of the biggest and well known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our guests and our Team Leaders are the key to supporting our front line teams delivering Joy to our customers.
intu Lakeside are now seeking to recruit a number of Team Leaders who will manage our front of house teams across guest services, security and cleaning, focusing on delivering a world class guest experience.
Working as a group of Team Leaders reporting to the Guest Services Manager you will, manage and lead teams to ensure that intu Lakeside is an immaculately presented, secure, safe and inviting environment for our customers and retailers. The purpose of the role is organise, motivate and lead the delivery team to consistently deliver a "world class Service" and bring "joy" to our customers.
You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast paced changing environment. You will proactively champion brand initiatives through clear communication, and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing "from the floor" and not from a desk.
Key duties will include: delivering daily team briefing/huddles, organising shift rotas, managing absence and holidays, coaching and training staff, ensuring that customer feedback is recorded, managing social media to maintain brand integrity and promoting gift card sales.
These positions will suite individuals who have previous experience working in the retail, leisure, facilities management or hospitality sectors will be at an advantage at a similar level. In return you will receive an above average National living wage, pension and 21 days holiday plus bank.