intu own and operate some of the biggest and well known shopping and leisure destinations in the UK. We are passionate about our people and want to engage and develop our teams as much as possible. Our aim is to create a world class experience for our customers.
Reporting to the Business Support Manager, the BSA Help Desk will be responsible for supporting the delivery of reactive and planned maintenance as well as technical and health & safety compliance of the Centre.
Working a 40hrs per week shift pattern of Mon to Fri 7am to 3pm / 2pm to 10pm and Tues to Sat 11am to 7pm.
You will Work closely with the Technical Team, the BSA Help Desk will manage the logging of information and tasks on concept to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments.
Developing close working relationships with internal customers and service providers to fully understand all aspects of the business. Present all outputs of the Business Support team accurately, to a high standard and in a timely fashion. Work closely with all teams to ensure a smooth and seamless service and provide World Class Service in all aspects of the role.
Provide input, monitoring and reporting to the technical business systems: Info Exchange, concept & Contractor Tracker. Data input and monitoring of the centre’s CAFM system regarding all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources. Internal PPM Assignment, Call Logging, Reactive Assignment, Level of Completion, Events, document upload and task closure.
Proactively monitor the centre’s CAFM system to achieve the centre’s agreed Service Level Agreements. Compliance Monitoring, SLA Monitoring, Follow-up on actions; Stock Control, Raise P/O’s, Confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
Assign and manage tasks to centre’s sub-contractors in line with agreed SLAs and close out with all statutory certificates and reports as required. Subcontractor Management & Assignment; print job cards for contractors to complete and close down subcontractor jobs on system. Full support to BSA/BSC, compliance in any additional tasks or actions. Upload of documents to Jobs, Statutory uploads of Retailer Compliance, Management of Compliance Log Books, performance reporting and upwards escalation.
Ensure the centre’s work permit authorisation is followed with contractors’ access and permits in place for all on-site activity in line with centre procedures. Support the centre’s Health and Safety and Fire personnel with correspondence, reporting and data input and any other duties that may reasonably be required from time-to-time.
Successful candidates will be professional, excellent Customer Service skills, with previous experience of dealing with internal and external clients. Polite, articulate, outgoing and a confident communicator (both written and verbal) have a high level of interpersonal skills and a willingness to work as part of a team. Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team.
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept. Adaptable and flexible whilst working in a busy multi skilled office environment, excellent attention to detail and presentation. Understanding the need for confidentiality when dealing with both internal and external information in their approach to the delivery of a customer focused cleaning role, demonstrating professional and courteous behaviour in the execution of their cleaning duties. It is expected that the successful candidates will also comply with all health and safety procedures at all times.
In return you will work for a progressive genuine, bold and creative company and be rewarded with a competitive salary, holiday allowance and pension.