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Guest info

We're on hand to make your visit safe and enjoyable

Shopping at the centre

Tax-free shopping

Tax-free forms can be requested in some of our stores, but why not save all your receipts and fill out the tax-free form at the airport? A much quicker and easier way to claim your tax back. Alternatively you can print off tax-free forms online.

Student Zone

Many of our stores offer student discounts - Topshop, Topman and Office are just a few. Simply ask at a customer service desk in centre for more information.

Remember to bring along a proof of Student ID to make the most of your discount!

Safety

When visiting intu Lakeside, don’t be surprised if one of our members of staff approaches you to see if you need any help. It’s all part of our world class service. Our shoppers safety is our number one priority, which is why intu Lakeside operates a 24/7 CCTV operation centre wide. Coverage is for the purpose of public safety and crime reduction, where we work in partnership with Essex Police.

Health and safety

First Aid

In case of an accident or emergency, you’ll be in safe hands. The intu Lakeside security team are trained in first aid skills and will assist on request.

Safety

When visiting intu Lakeside, don’t be surprised if one of our members of staff approaches you to see if you need any help. It’s all part of our world class service. Our shoppers safety is our number one priority, which is why intu Lakeside operates a 24/7 CCTV operation centre wide. Coverage is for the purpose of public safety and crime reduction, where we work in partnership with Essex Police.

Drones

You might be able to buy a UAV, or drone at intu Lakeside, but please wait until you get home before you try and use it!

We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  If you have any questions regarding drones, please do feel free to speak to a member of the Centre Management team. We thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

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Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs, a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu Lakeside have been working in partnership with Treetops School and the National Autistic Society Thurrock and their teams of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency. We have also developed Hello alert cards that can be used throughout your visit at your discretion.