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Centre info

From travel options to opening times and customer services

Opening times

Getting here

intu Lakeside
West Thurrock Way, Grays, Essex, RM20 2ZP

Services

Customer services

  • Customer lounge

    Guest Services that promise an even better shopping experience

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  • Shopmobility

    intu Lakeside has a dedicated Shop Mobility Centre. You can access Shop Mobility in Car Park 10/Blue on Level 1. Wheelchairs and other...

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  • Free Wi-Fi

    Stay connected wherever you are with free Wi-Fi!

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  • Mobile Phone Charging

    Power up your phone battery with free phone charging stations around the centre

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Parking

  • Disabled parking spaces

    Disabled spaces are available in our car parks for disabled shoppers

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  • PaintChip

    PaintChip specialises in repairing cosmetic damage to vehicles instead of replacing parts.

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  • H2O Car Valeting

    Need to get the car cleaned? Customers can simply drop off their vehicle at arrival before heading off to shop or dine, and come back to...

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  • Black Circles

    Black Circles provides tyre fitting, vehicle health check, car repairs and other car related services

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Family

  • Parent and baby rooms

    When a nappy needs changing, or a toddler needs taming, our parent and baby rooms are on hand to give you a calming and peaceful environment.

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  • Highchairs

    We have high chairs available for free in The Eatery for your little ones to use.

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  • Pushchairs

    Pushchairs are provided free of charge from our Customer Service Lounge

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  • Fun Buggies

    Let's face it, shopping can be dull for little ones...but not at intu Lakeside. Here, you can collect a Fun Buggy to keep them entertained!

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Shopping

  • Personal Shopper

    Need a bit of style inspiration? If you’re looking for some top tips on how to look great then our personal stylist service will prove...

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  • Collect+

    We are now a Collect+ location

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  • Personal Stylist

    Need a bit of style inspiration? If you’re looking for some top tips on how to look great then our personal stylist service will prove...

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  • Click & Collect

    Buy online and pick up in centre with our Click & Collect service - it’s shopping made easy!

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Gift card

Offering a world of choice, intu Gift Cards are redeemable in a wide range of stores, restaurants and leisure facilities within intu.