Centre info

From travel options to opening times and customer services

Centre opening times

Getting here

intu Lakeside
West Thurrock Way, Grays, Essex, RM20 2ZP


Customer services

  • Pit Stop Service

    PIT STOP Service is all about efficiency, speed and reliability as well as time convenience, which proves to be a vital part of...

    More info
  • The Vend Box

    The Vend Box is a vending machine that’s smarter than the others!

    More info
  • Fourex

    Fourex offers a unique self-service solution for exchanging 150 currencies' coins and notes to pounds, euros and dollars.

    More info
  • Customer lounge

    Guest Services that promise an even better shopping experience

    More info
  • Shopmobility

    intu Lakeside has a dedicated Shop Mobility Centre.

    More info
  • Free Wi-Fi

    Stay connected wherever you are with free Wi-Fi!

    More info
  • Mobile Phone Charging

    Power up your phone battery with free phone charging stations around the centre

    More info


  • Disabled parking spaces

    Disabled spaces are available in our car parks for disabled shoppers

    More info
  • PaintChip

    PaintChip specialises in repairing cosmetic damage to vehicles instead of replacing parts.

    More info
  • H2O Car Valeting

    Need to get the car cleaned? Customers can simply drop off their vehicle at arrival before heading off to shop or dine, and come back to...

    More info
  • Black Circles

    Black Circles provides tyre fitting, vehicle health check, car repairs and other car related services

    More info


  • MiniPort

    Come and be a captain of your own Mini Electric Ship, great fun for all the family, up to 5 people per boat, £20 for half an hour...

    More info
  • Parent and baby rooms

    When a nappy needs changing, or a toddler needs taming, our parent and baby rooms are on hand to give you a calming and peaceful environment.

    More info
  • Highchairs

    We have high chairs available for free in The Eatery for your little ones to use.

    More info
  • Pushchairs

    Pushchairs are provided free of charge from our Customer Service Lounge

    More info
  • Fun Buggies

    Let's face it, shopping can be dull for little ones...but not at intu Lakeside. Here, you can collect a Fun Buggy to keep them entertained!

    More info


  • Logistical Supplies

    Supplying essential PPE

    More info
  • Collect+

    We are now a Collect+ location

    More info
  • Personal Stylist

    Need a bit of style inspiration? If you’re looking for some top tips on how to look great then our personal stylist service will prove...

    More info
  • Click & Collect

    Buy online and pick up in centre with our Click & Collect service - it’s shopping made easy!

    More info

Gift card

Offering a world of choice, intu Gift Cards are redeemable in a wide range of stores, restaurants and leisure facilities within intu.