TM© RWC Ltd 2008

Why choose an intu Gift Card?

Endless choice

You can use intu Gift Cards at more than 100 stores, restaurants and leisure facilities in our participating shopping centres.

Wherever you see the MasterCard Maestro Acceptance Mark. You may also exchange your Gift Card for an alternative intu centre Gift Card by visiting the Customer Service desk.

Available from 5 to £1,000

Load the Gift Card with any amount from £5 to £1,000 and it can be used similar to a debit card.

The cardholder will be able to use the card as many times as they like until the balance is exhausted (or blow it all in one exhilarating splurge!). The card will be valid for 12 months from the date of issue.

Gift card FAQs

Where can I use my Gift Card?

You may use your intu Gift Card within participating retailers at all 15 intu Shopping Centres.

Unfortunately intu gift cards cannot be used on purchases at, however this is something we are working on - watch this space! We apologise for any inconvenience caused.

Can I use it at any other intu centres?

Yes, you can use your intu gift card at any of the following centres: intu Braehead, intu Broadmarsh, intu Bromley, intu Chapelfield, intu Derby, intu Eldon Square, intu Lakeside, intu Merry Hill, intu Milton Keynes, intu Metrocentre, intu Potteries, intu Trafford Centre, intu Uxbridge, intu Victoria Centre and intu Watford.

How do I use my Gift Card?

Simple! Present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the receipt. It’s always a good idea to check your balance before spending on the card.

Where can I check my Gift Card balance?

Online: Check your balance online
In person: Simply visit the customer service desk in your intu shopping centre.

By phone: Flex-e-card customer services 0844 774 4277
By text: Text BAL(space) followed by your card number to 60030*
e.g. BAL 6759261234123412

*A charge of 25p + standard network charges will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.

For intu Trafford Gift Cards bought pre 1st May 2015 please contact Store Financial on 0121 268 3210

Are there any charges?

There is no charge to obtain an intu Gift Card, however please note fees and charges do apply for certain services as described in the terms and conditions Intu Gift Cards expire 12 months after issue. The exact expiry date of your Gift Card is shown on the receipt.

What do I do if I've lost my Gift Card?

If you lose your Gift Card or it is stolen or damaged please notify Flex-e-card immediately by telephoning Customer Services on 0844 774 4277. After you have notified us of the loss, theft or damage of your Gift Card and providing that we are able to identify your card and satisfy certain security checks, you will be able to collect a replacement card from the shopping centre according to instructions given to you by our customer support team. A cancellation and replacement fee of £5.95 per Gift Card will be deducted from the remaining balance on the Gift Card, or you may elect to pay the fee separately.

Does my Gift Card need to be activated?

If your Gift Card was purchased at a shopping centre it is already active, but if it was purchased online it will require activation. Please follow the instructions provided in the shipping confirmation email and contact Customer Services on 0844 774 4277 if you require further assistance.