All Services

Accompanied shopping

In centre we offer an accompanied shopping service for shoppers who are blind or partially sighted

This service is available to anyone over 18 who is blind or partially sighted. Enjoy a two hour personal shopping experience with a member of our customer service team.*

The centre will offer four appointments per month, which can be booked from the 20th of each month. Our trained guides will help you find your way around the mall and can offer detailed descriptions of anything you’re planning to buy.

To book your appointment, please email Reception.Eldon-Square@intu.co.uk or call 0191 261 1891.

*Shopping trips will be offered on a first come first served basis and must be booked in advance. No appointments will be available in December due to peak trading. All our volunteers have been given general sensory training by Henshaws.